Customer Experience Ambassador

6 days ago


Naperville, Illinois, United States Jenis Splendid Ice Creams LLC. Full time
Job Description

Job Summary:

We are seeking a highly motivated and customer-focused Service Assistant to join our team at Jeni's Splendid Ice Creams LLC. As a Service Assistant, you will be responsible for leading shifts, performing limited executive functions, and providing exceptional customer service.

Key Responsibilities:

  • Lead shifts and ensure seamless operations in the scoop shop
  • Perform inventory management and handle deposits
  • Act as a coach and role model for the shop team
  • Expertly manage on-the-line operations and service functions
  • Provide world-class customer service and ensure a positive customer experience
  • Communicate effectively with the shop team, leadership, and customers
  • Assist with training and coaching of new team members
  • Maintain a clean and safe work environment

Requirements:

  • Full-time presence with night and weekend availability
  • Passion for customer service and ability to be an exemplary role model
  • Energetic, positive, and skilled communicator
  • Strong work ethic, great judgment, and good heart
  • Calm under pressure and ability to handle adversity with grace
  • Master of daily operations and delegation
  • Committed to the well-being of the shop team, community, and environment

Benefits:

  • Competitive hourly rate + tips
  • Full-time hours
  • Paid time off and holidays
  • 4% match on 401k contributions after 3 months of employment
  • A one-month paid sabbatical after 3 years of continuous service
  • Annual paid day to volunteer for a non-profit organization
  • 50% discount at Jeni's Scoop Shops and online
  • Career development opportunities

About Us:

Jeni's Splendid Ice Creams LLC is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country. We are committed to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission, offering a unique and enjoyable experience for our customers.



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