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Customer Service Ambassador

2 months ago

Naperville, Illinois, United States Woody Buick GMC of Naperville Full time

At Woody Buick GMC of Naperville, we're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond promptly to customer inquiries and concerns, providing timely and effective solutions.
  • Set appointments for sales and service, ensuring seamless communication with our clients.
  • Provide detailed product information, highlighting the features and benefits of our vehicles.
  • Direct customer inquiries to the appropriate department or individual, ensuring efficient resolution.
  • Identify opportunities to enhance the customer experience, driving loyalty and retention.
  • Maximize individual productivity, quality, and customer satisfaction, meeting or exceeding performance targets.

Requirements:

  • High School diploma or equivalent, with a strong focus on customer service and communication.
  • Positive attitude, friendly demeanor, and a passion for delivering exceptional customer experiences.
  • Goal-oriented, with a strong desire to learn and grow within the organization.
  • Excellent phone etiquette, verbal, written, and interpersonal skills, with the ability to effectively communicate with diverse customer groups.
  • Ability to multitask, prioritize, and manage multiple customer interactions simultaneously.
  • Basic computer skills, with proficiency in Microsoft Office and other relevant software applications.
  • Valid in-state driver's license, with a clean driving record.

Benefits:

  • Competitive compensation package, including hourly and performance-based incentives.
  • Comprehensive benefits program, including health, dental, vision, and life insurance.
  • 401(k) retirement plan, with company match.
  • Paid vacation time, ensuring work-life balance.
  • Employee vehicle purchase discount, with exclusive access to our dealership's inventory.
  • Positive work environment, with a focus on teamwork, collaboration, and continuous learning.