Customer Experience Representative
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and creating a positive in-store experience.
Key Responsibilities
- Customer Service
- Provide personalized service to customers, responding to their needs and exceeding their expectations.
- Use advanced product knowledge to make recommendations and drive sales.
- Engage with customers through friendly conversation and build strong relationships.
- Sales and Merchandising
- Process customer transactions accurately and efficiently.
- Stock shelves and maintain a high level of productivity and attention to detail.
- Participate in visual merchandising and maintain a visually appealing store environment.
- Team Collaboration
- Assist other team members with tasks and projects as needed.
- Work collaboratively with store management and other team members to achieve sales goals and improve store performance.
Requirements
- Availability
- Part-time status requires flexibility to work a variety of shifts, including days, evenings, weekends, and holidays.
- Full-time status requires open availability and the ability to work at least an average of 36 hours per week.
- Experience
- No experience required, but 1-3 years of previous experience in a customer-centric environment is preferred.
What We Offer
- Competitive hourly rate
- Opportunities for career advancement
- Team member discount
- Tuition reimbursement
- Medical, dental, and vision benefit plans
- Company-paid basic, optional, and dependent life insurance
- Long-term disability and company-paid short-term disability
- Paid time off and sick time
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