Customer Experience Representative

2 months ago


Naperville, Illinois, United States Joann Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and creating a positive in-store experience.

Key Responsibilities

  • Customer Service
    • Provide personalized service to customers, responding to their needs and exceeding their expectations.
    • Use advanced product knowledge to make recommendations and drive sales.
    • Engage with customers through friendly conversation and build strong relationships.
  • Sales and Merchandising
    • Process customer transactions accurately and efficiently.
    • Stock shelves and maintain a high level of productivity and attention to detail.
    • Participate in visual merchandising and maintain a visually appealing store environment.
  • Team Collaboration
    • Assist other team members with tasks and projects as needed.
    • Work collaboratively with store management and other team members to achieve sales goals and improve store performance.

Requirements

  • Availability
    • Part-time status requires flexibility to work a variety of shifts, including days, evenings, weekends, and holidays.
    • Full-time status requires open availability and the ability to work at least an average of 36 hours per week.
  • Experience
    • No experience required, but 1-3 years of previous experience in a customer-centric environment is preferred.

What We Offer

  • Competitive hourly rate
  • Opportunities for career advancement
  • Team member discount
  • Tuition reimbursement
  • Medical, dental, and vision benefit plans
  • Company-paid basic, optional, and dependent life insurance
  • Long-term disability and company-paid short-term disability
  • Paid time off and sick time


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