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Customer Service Director
2 months ago
Catholic Order of Foresters is seeking a highly skilled Customer Service Manager to join our team in Naperville, IL. As a key member of our organization, you will be responsible for developing and implementing strategies to direct our call center and processing operations, ensuring the highest level of customer service to members, producers, and internal stakeholders.
Key Responsibilities- Develop and implement strategies to direct call center and processing operations
- Manage and direct staff in all aspects of inforce servicing business
- Enhance systems and processes to ensure staff and technology resources are most effective and efficient
- Be a subject matter expert on products, procedures, and regulations
- Exhibit leadership through clear communication, effective listening, and critical thinking, and problem-solving skills
- Bachelor's degree preferred or a combination of education and 3-5 years of relevant experience
- Ability to be accountable, flexible, collaborative, creative, self-aware, motivating, highly detail-oriented, and extremely organized
- Strong leadership and communication skills
- Competitive pay: $70,000 - $100,000 annually
- Health insurance
- Life insurance
- Dental insurance
- Vision Insurance
- Short & Long Term Disability
- EAP
- Identity Theft/Legal insurance
- 401(k)
- HSA
- Paid vacation and holidays
- Wellness program
- Tuition Reimbursement
