Customer Service Representative

6 days ago


Naperville, Illinois, United States Gerald Auto Group Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Gerald Auto Group. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Interaction
    • Respond to customer inquiries and concerns in a timely and professional manner
    • Listen actively and empathetically to customer needs and concerns
    • Provide clear and concise solutions to customer issues
  • Communication
    • Communicate effectively with customers, colleagues, and management
    • Document customer interactions and concerns
  • Problem-Solving
    • Analyze and resolve customer complaints and issues
    • Collaborate with colleagues and management to resolve complex customer issues
  • Administrative Tasks
    • Manage customer records and data
    • Perform administrative tasks as required
Requirements
  • Education
    • High school diploma or equivalent required
  • Experience
    • Previous customer service experience preferred
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment
    • Proficient in Microsoft Office or Google Workspace
Benefits
  • Compensation
    • Weekly base salary, plus commissions, and monthly bonuses
  • Benefits
    • Training for career advancement
    • Medical, Dental and Vision Insurance
    • 401K
    • Paid vacations and holidays


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