Customer Service Ambassador

2 weeks ago


Palm Desert, California, United States Planet Fitness Full time

{"Job Title": "Customer Service Representative", "Job Summary": "At Planet Fitness, we're passionate about creating a judgement-free zone where our members can achieve their fitness goals. As a Customer Service Representative, you'll play a vital role in delivering exceptional member experiences and ensuring our clubs are clean, safe, and welcoming.

Responsibilities:

* Greet members, prospective members, and guests with a smile and provide top-notch customer service
* Handle front desk activities, including answering phones, checking members in, and facilitating new member sign-ups
* Respond to member questions and concerns in a timely and professional manner
* Maintain the neatness and cleanliness of the club

Requirements:

* Customer service background preferred
* Basic computer proficiency
* Passion for fitness and health
* Upbeat and positive attitude
* Punctuality and reliability
* Exceptional customer service skills
* Strong listener with the ability to empathize and problem solve
* Diplomacy in all interactions

Physical Demands:

* Continual standing and walking during shift
* Continual talking in person or on the phone during shift
* Occasional lifting up to 50 lbs

Benefits:

* Employee Recognition Program
* Advancement Opportunities

If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we want to hear from you Apply today to join our team and become a part of the Planet Fitness family"}



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