Customer Service Ambassador
4 weeks ago
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Key Responsibilities:- Provide exceptional customer service to members, prospective members and guests.
- Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability is a must.
- Exceptional customer service skills.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
- Employee Recognition Program.
- Advancement Opportunities.
Planet Fitness is a dynamic and growing company that is committed to providing a Judgement Free Zone for our members. We are seeking a Customer Service Representative who is passionate about fitness and health, and who is committed to providing exceptional customer service to our members and guests.
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding opportunity, we encourage you to apply for this position.
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