Customer Service Ambassador
4 weeks ago
Job Summary
The Member Experience Specialist will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests, creating a positive and welcoming environment that fosters a Judgement Free Zone.
Key Responsibilities
- Provide superior customer service, responding to member inquiries and concerns in a timely and professional manner.
- Manage front desk activities, including checking members into the system, handling new member sign-ups, and facilitating updates to member accounts.
- Assist with maintaining the cleanliness and organization of the club, ensuring a safe and healthy environment for members.
- Collaborate with colleagues to achieve team goals and objectives, promoting a positive and supportive work environment.
Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are essential.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Occasional lifting up to 50 lbs.
About Planet Fitness Inc.
Planet Fitness is a leading fitness center franchise with over 2,000 locations across the United States, Canada, and internationally. Our mission is to enhance people's lives by providing an affordable, high-quality fitness experience that inspires and motivates members to achieve their health and wellness goals.
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