Client Relationship Management Specialist
1 day ago
We're seeking an experienced Client Relationship Management Specialist to join our Southern California Transportation Business Group. As a key member of our team, you'll be responsible for cultivating and developing relationships with regular and prospective clients, tracking trends, opportunities, competitors, and challenges.
Key Responsibilities:
- Maintain and expand existing client relationships
- Identify, prioritize, and develop relationships with key decision-makers of targeted clients in partnership with the Client Development Teams
- Support the development of annual and long-term strategic plans within established company direction and goals, including creating growth initiatives and prioritizing strategic investments
- Implement key growth initiatives and investments as defined in annual and long-term strategic plans
- Coordinate and participate in industry conferences, professional associations, and other external organizations to develop business contacts, promote and elevate HDR's brand in target markets, and engage potential clients and partner firms
- Plan and fulfill conference sponsorship benefits, as needed
- Provide leadership for strategic pursuits through capture planning, proposal development, and reviews to interview phases, resulting in shortlist, client selection, and contractual awards
- Collaborate on key and strategic teaming opportunities
- Identify high-value sponsorship opportunities
- Work directly with the marketing services team in preparing collateral materials such as qualifications packages, proposal reviews, interview presentations, specialty brochures, and other marketing information promoting our program
- Lead quality reviews of proposal and interview materials
- Facilitate other strategic planning and implement annual, including strategic and tactical, goals and objectives that align with meeting Net Fees Booked goals
Requirements:
- A minimum of 8 years relevant industry experience
- Demonstrated 'self-starter' with a history of completing projects with limited oversight
- Demonstrated ability to motivate and inspire others
- Experience in sales and developing effective win strategies
- Excellent written and verbal communication skills
- Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
- Proficient in Adobe Creative Cloud applications, including InDesign
- Ability and desire to travel and engage with others in-person
- Demonstrated experience in winning high-value contracts in the A/E/C industry
- Demonstrated experience in writing compelling content based on information from technical staff
Benefits:
- A comprehensive benefits package that promotes employee ownership, employee health, performance, and success, including medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus, and tuition reimbursement
- A compensation range of $157,000 - $213,000 depending on skills, experience, education, and geographical location
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