Director of Enterprise Client Solutions

7 days ago

Los Angeles, California, United States Coatue Management L.L.C. Full time

The ideal candidate for this role will spearhead a team responsible for managing Coatue Management L.L.C.'s most valuable clients. This senior leader will be tasked with designing and implementing strategies to deepen relationships with Coatue Management L.L.C.'s most significant customers, providing guidance and vision for the team as they support companies scaling rapidly. This role requires a background in managing enterprise customer relationships, ideally within technology or fintech, along with an understanding of how to build teams and processes that scale.

Key Responsibilities:
  • Strategic Team Leadership: Lead and empower a team of senior relationship managers responsible for Coatue Management L.L.C.'s most valuable clients, fostering a culture that embodies Coatue Management L.L.C.'s values and promotes excellence in every interaction.
  • Operational Excellence: Develop scalable processes and leverage data to drive actionable insights and impactful decision-making within CRM systems like Salesforce, staying aligned with Coatue Management L.L.C.'s focus on outcome-driven results.
  • Customer Retention & Growth: Maintain high retention rates, particularly for operational accounts encompassing day-to-day transactions and payments. Actively identify growth opportunities, including deposit growth and cross-selling Coatue Management L.L.C.'s expanding suite of products, demonstrating a commitment to being super helpful by going above and beyond for clients.
  • Strategic Vision for Future Scaling: Establish and communicate a clear, long-term roadmap for Strategic Relationship Management, positioning the team to support sophisticated, finance-led clients as Coatue Management L.L.C.'s customer base evolves to include larger private and public companies.
  • Executive-Level Partnership: Build strong relationships with C-suite clients, aligning Coatue Management L.L.C.'s services with their strategic goals and advocating for client needs within Coatue Management L.L.C.'s leadership team, seeking wisdom and transparency in every interaction.
  • Cross-Functional Collaboration: Partner with product, banking partnerships, and operations teams to build tools and services that meet client needs, acting with humility by respecting and valuing input from across the organization.
  • Cultural Leadership: Lead by example, promoting a team environment where curiosity and first-principles thinking are encouraged. Foster a mindset that questions, experiments, and finds new solutions to enhance client experiences.
Ideal Candidate Profile:
  • Experience: 12+ years in Relationship Management, Strategic Account Management, Enterprise Customer Success, or a similar role, with experience managing high-value customer accounts. A blend of tech/startup and banking experience is ideal.
  • Leadership Track Record: Demonstrated success in building and scaling teams within high-growth environments, with the ability to lead through rapid change and create scalable, sustainable processes.
  • Strategic & Analytical Thinker: Capable of balancing short-term operational needs with a strategic, long-term vision for Relationship Management at scale. Proficient in CRM tools and motivated by data-driven insights.
  • Financial Acumen: While banking experience is not required, familiarity with corporate banking services (e.g., treasury management, venture debt) is highly valued.
  • Customer-Focused Visionary: A deep understanding of engaging with executive-level clients, with a drive to rethink the customer experience in the fintech and banking sectors.
  • Values Alignment: Candidates should embody Coatue Management L.L.C.'s values by appreciating quality, taking extreme ownership to focus on outcomes, and acting with humility to build long-term, high-value customer relationships.

What Success Looks Like:

  • Customer Retention & Satisfaction: High retention rates for Coatue Management L.L.C.'s largest customers, with a focus on retaining operational accounts that include daily transactions.
  • Revenue Growth: Clear growth in deposits and successful cross-selling of Coatue Management L.L.C.'s expanding range of financial products.
  • Efficient Operations: An established operational structure that streamlines processes, allowing relationship managers to focus on building value-driven client relationships.
  • Structured Team Evolution: A well-defined, long-term roadmap to support complex customer needs, as Coatue Management L.L.C.'s clientele evolves to include public companies and large private companies.
  • Effective Cross-Functional Partnerships: Strong advocacy within Coatue Management L.L.C.'s product and operational teams to anticipate and meet client needs, contributing meaningfully to Coatue Management L.L.C.'s product roadmap.

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