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Customer Support Associate, Bilingual Japanese

2 months ago

Redmond, Washington, United States Space Exploration Technologies Corp. Full time
{"title": "Customer Support Associate, Bilingual Japanese", "description": "Customer Support Associate, Bilingual Japanese

At Space Exploration Technologies Corp., we're pushing the boundaries of space exploration and development. As a Customer Support Associate, Bilingual Japanese, you'll be a key member of our Starlink team, providing exceptional support to our customers worldwide.

Responsibilities:
  • Triage and resolve customer issues across multiple channels, including digital and voice.
  • Be a relentless internal advocate for the customer, ensuring their needs are met and exceeded.
  • Provide technical support to customers using hardware, software, and network expertise.
  • Surface product, process, and training issues by pairing quantitative and qualitative methods.
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues.
Requirements:
  • High school diploma or equivalency certificate
  • 1+ years of experience in a front-lines customer support role
  • Fluent in Japanese and English
Preferred Skills and Experience:
  • Excellent problem-solving and sleuthing skills
  • Excellent written and verbal communication skills
  • Excellent empathy, active listening, and resiliency skills
  • Strong attention to detail and time management skills
Additional Requirements:
  • Must be available to work scheduled shifts, including holidays
  • Must be available to work overtime hours and/or weekends as needed
Compensation and Benefits:

Pay range: Customer Support Bilingual/Level 1: $24.00/hour Customer Support Bilingual/Level 2: $26.50/hour

", "lang_code": "en-US"}