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Office Support Specialist

2 months ago

Uniontown, Alabama, United States Howard Hanna Real Estate Services Full time

The Office Support Specialist collaborates closely with the Sales Manager to enhance various agent and branch operations, ensuring effective support for agents and optimizing branch functionality.

*This is a full-time position requiring 40 hours per week, with compensation based on experience.

Key Responsibilities:

  • Facilitate training and support for agents on the Howard Hanna Mar/Tech tools, aiming to boost usage and productivity.
  • Assist in onboarding both new and seasoned agents.
  • Manage documentation for agent transitions and departures.
  • Oversee office supplies and purchasing needs.
  • Ensure the maintenance of branch workspaces, supplies, and equipment, including maintenance items and office essentials.
  • Coordinate branch duty schedules and opportunities.
  • Aid sales managers in preparing recruitment materials.
  • Provide technical assistance to agents with office equipment, collaborating with the IT department as necessary.
  • Address agent ordering issues.
  • Submit Help Desk Tickets for technical support regarding office equipment.
  • Assist in managing the branch's social media presence, including posts on various platforms.
  • Conduct training for new agents on business systems and paperwork processes.
  • Prepare agendas for sales meetings.
  • Handle outgoing mail and distribute incoming correspondence.
  • Provide additional administrative support and training to agents as approved by management.

Transactional Responsibilities:

  • Process earnest money and commission check deposits.
  • Coordinate file management in collaboration with the Transaction Coordinator team.

Required Qualifications:

  • Basic knowledge of real estate operations.
  • An associate's degree or 3-5 years of experience in branch operations is preferred.
  • Demonstrated ability to interact positively and professionally with diverse individuals at all organizational levels.
  • Strong communication skills, both written and verbal, with the ability to convey information clearly.
  • Proficiency in Microsoft Outlook.
  • Experience managing social media platforms effectively.
  • Capability to provide training in one-on-one or small group settings.
  • Excellent organizational skills to manage multiple projects concurrently.
  • Flexibility to adapt to changing situations.
  • Ability to work independently with minimal supervision.
  • Strong multitasking abilities to ensure timely completion of tasks.

Howard Hanna affiliates and assigns are committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, sex, national origin, age, veteran's status, or disability. The Company adheres to all local, state, and federal laws and regulations affecting the hiring of employees.