Director of Customer Experience

4 weeks ago


Merrillville, Indiana, United States TRADEBE Full time
Job Title: Director of Customer Experience

About the Role:

We are seeking a highly skilled and experienced Director of Customer Experience to lead our Customer Experience team in the Midwest. As a strategic leader, you will be responsible for developing and implementing comprehensive customer experience strategies that enhance partnerships across all customer touchpoints.

Key Responsibilities:

* Develop and implement customer experience strategies that drive customer success and strengthen partnerships
* Partner closely with the EVP, Sales Ops and Strategy to develop and implement the go-to-market model
* Enhance customer lifecycle through the design and implementation of customer onboarding processes and customer retention strategies

Requirements:

* Bachelor's degree in Business Administration, Environmental Science, or a related field
* Minimum of 10-15 years of progressing experience in customer experience or customer success management, with a minimum of 5 years in a people leadership role
* Strong leadership and team management skills
* Excellent communication and interpersonal abilities
* Demonstrated ability to think strategically and drive effective change within a functional organization

What We Offer:

* Competitive pay and benefits
* Student loan repayment assistance
* Generous vacation and sick plans
* Medical, dental, and vision
* 401k Retirement match
* Flexible spending accounts (FSA)
* Health savings accounts (HSA)
* Agency paid, basic life and AD&D insurance
* Career ladders, professional development, and promotion opportunities
* Leadership opportunities
* Great work environment and culture

Tradebe is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Why Tradebe is Right for You:

We believe in a transparent hiring process that values everyone's time and engagement. Candidates should expect the hiring process to follow the order below. At any point in the process, candidates may be declined.

* Selected candidates will be invited to schedule a 30-minute screening call via Teams with a Recruiter.
* Next is a 30-minute Teams interview with the EVP, Sales Operations and Strategy
* Candidates will be scheduled for a Teams interview with 2-6 team members representing cross-functional peers and business partners and/or stakeholders.
* Then a 30-minute Teams interview with the Sales Operations and Strategy HRBP.
* The final round is a one hour in-person interview with the EVP, Sales Operations and Strategy.

Join Our Team:

We are a dynamic and growing company that values our employees and provides opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

Apply Now:

To apply for this position, please submit your resume and a cover letter to [insert contact information]. We look forward to hearing from you

Tradebe is an Equal Opportunity Employer.
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