Client Relations Specialist
2 weeks ago
Cycle Company, LLC | Full time
Client Relations Specialist
Remote | Posted Recently
Work Experience: 1-3 years
Job Overview
At Cycle Company, we pride ourselves on delivering high-quality eBicycles that embody innovative, user-focused design and utilize cutting-edge bicycle technology. Our mission is to provide an effortless and enjoyable experience for our customers, allowing them to embrace the joy and freedom of riding a pedal-assist electric bicycle.
The Client Relations Specialist (CRS) serves as the primary point of contact for our customers and partners, representing our brand with professionalism and enthusiasm. This role involves assisting with online sales inquiries, tracking logistics, addressing service-related questions, and managing warranty claims. The CRS collaborates closely with both technical and operational teams to provide comprehensive support.
Key Responsibilities:
- RESPOND to incoming communications via phone, email, and chat from customers, dealers, and partners.
- ADDRESS service requests promptly and effectively to resolve issues while aligning with Cycle Company's mission.
- PROVIDE both pre- and post-sales technical and functional support for Cycle Company products.
- ACT as a courteous brand ambassador for Cycle Company.
- DOCUMENT all interactions and manage related data efficiently.
- CREATE documentation to facilitate internal and external communication regarding resolutions.
Qualifications:
Required:
- 1-3 years of experience in customer service.
- Strong interpersonal, verbal, and written communication skills.
- Proficiency in office software, particularly Google Workspace.
- Familiarity with customer service or ticketing systems (e.g., Zendesk).
- Availability to work until 5:00 PM MST to support our customer base.
Preferred:
- Experience in the bicycle industry.
- Knowledge of CRM systems (e.g., Hubspot).
Benefits:
- 100% Employer Paid Health Insurance.
- HSA Contribution.
- FSA.
- Paid Vacation and Holidays.
- Employee Purchase Plan for eBicycles and discounts for friends and family.
- Disability and Life Insurance.
Join us at Cycle Company, where your contributions will help shape the future of eBicycles and enhance customer experiences.
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