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Client Success Specialist

2 months ago

Lehi, Utah, United States Swooped Full time
Position Overview
The organization is seeking a meticulous and proactive Client Success Specialist to become a vital part of their team.

This company is developing innovative software solutions tailored for the $15 billion Car Wash sector, with a mission to equip car wash businesses with essential tools for transitioning to a subscription-based revenue model.

Their goal is to empower the industry with resources that facilitate the management and enhancement of subscription income.

The selected candidate will be tasked with onboarding, engaging, and retaining clients to ensure they receive optimal value from the platform.

This role encompasses the entire client experience, from initial onboarding through to ongoing support, and is pivotal in fostering client satisfaction.


Key Responsibilities:
  • Overseeing the client journey from onboarding to ongoing engagement
  • Becoming a subject matter expert on the company's software and promoting its adoption through proactive communication
  • Consulting clients on best practices for car wash CRM and e-commerce
  • Collecting product feedback and relaying it to the development team
  • Managing accounts that are at risk and addressing customer escalations
  • Providing assistance with customer inquiries and feature requests

The ideal candidate is a motivated, detail-oriented collaborator who possesses a strong sense of empathy for clients and a commitment to helping them maximize their use of the platform.

They should demonstrate excellent time management and prioritization abilities, have a proven track record in navigating ambiguous situations, and possess outstanding presentation skills. Furthermore, they should be open to feedback, take initiative, and thrive in a collaborative environment.
Compensation

The salary range for this role is $75,000—$100,000 USD, and the organization is dedicated to promoting diversity and equal opportunity in employment.

They uphold a non-discrimination policy based on age, race, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status.

Additionally, they offer reasonable accommodations for qualified individuals with disabilities throughout the job application process.