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Client Support Specialist I
2 months ago
Customer Service Representative I (Remote)
at SimplyInsured
We offer a competitive compensation package starting at $14/hour along with a performance bonus potential of $1,000.
We provide a clear career advancement pathway based on performance metrics and licensing achievements.
Our company covers the costs for obtaining a Life, Health, and Accident Insurance Producer License across multiple states.
Enjoy 100% company-paid Medical, Dental, and Vision Insurance for you and your dependents.
We also offer generous stock option plans.
Participate in offsite retreats every six months to foster collaboration and innovation.
Employee evaluations occur biannually, with opportunities for merit-based raises and promotions.
We cultivate a values-driven culture that prioritizes employee success.
WHAT WE STAND FOR
SimplyInsured is dedicated to removing the anxiety associated with purchasing and managing health insurance in the United States. We focus on assisting small business owners in selecting the appropriate insurance for their employees and families. With over 7,000 clients and significant partnerships with major companies, we are rapidly growing and transforming this complex industry into a more transparent and accessible service.
Our leadership team has extensive experience in founding companies, scaling startups, and working with established firms. We began our journey in a prominent incubator and have secured substantial venture capital funding.
We value transparency, constructive feedback, proactive growth, and the courage to challenge ideas. Every perspective is valued, and we hold each other to high standards, driven by our diverse backgrounds and unified by our mission.
The SimplyInsured Customer Support Team consists of three tiers, providing numerous growth opportunities within the organization.
YOUR IMPACT
In this role, you will assist potential clients in utilizing our comprehensive online tools to explore health insurance options for their businesses, as well as support existing clients with administrative inquiries. Your primary objective will be to ensure prompt and thorough responses to customer inquiries, contributing to our mission of enhancing customer satisfaction and alleviating concerns about health insurance.
You will engage with customers through various communication channels, including phone, chat, and email, while documenting interactions in our support ticketing system. A passion for helping others, particularly regarding their health, is essential. This position offers a unique opportunity to gain insights into customer challenges and propose solutions to enhance their experience.
Qualifications:
- 1-2 years of experience in customer service or sales.
- Strong multitasking abilities and productivity.
- Genuine passion for assisting individuals, especially in health-related matters.
- Able to thrive in a high-volume contact center environment.
- Familiarity with support ticketing and CRM software.
- Excellent oral and written communication skills.
- Desire to help businesses optimize their healthcare solutions.
COVID-19 Considerations
In light of the ongoing pandemic, our offices are currently closed, with virtual interviews and onboarding processes in place to ensure the safety of our employees and candidates.
Equal Opportunity Employer
We are committed to fostering a diverse workplace and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
