General Manager

6 days ago

Beaverton, Oregon, United States Holiday by Atria - Rivers Edge Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our community at Holiday by Atria - Rivers Edge. As a key member of our team, you will be responsible for the day-to-day operations of the community, including full profit and loss responsibility.

Key Responsibilities
  • Execute the operations plan and evaluate all aspects of the business, including recruiting, hiring, development, and performance management of the team.
  • Partner with the Regional Vice President in the development of all sales and operations strategies and tactics for the community consistent with the Company's objectives and expectations.
  • Regularly communicate community performance with Regional Vice President.
  • Supervise and partner with Community Sales Manager to assess competitive threats, sales plans, and engage in business-to-business sales calls.
  • Perform scheduled marketing and sales activities, including calls, tours, and sales meetings, resulting in increased census.
  • Implement successful strategies regarding labor, occupancy, expenses, and overall quality enhancement, and review and redirect activity, if necessary.
  • Assist in the development of community budgets and capital requirements, including forecasting and approving all expenses.
  • Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources.
  • Perform regular reviews of and make recommendations on all aspects of building needs and preventative maintenance.
  • Provide on-call and overnight coverage as specified by schedule or as needed.
  • Able to work in various positions at the community and fills in as needed due to training, PTO coverage, absences, etc.
  • Build a high-performing team and keep engagement high. Employee satisfaction and engagement scores meet or exceed Company standards.
  • Responsible for interviewing, hiring, training, scheduling, developing, and performance managing assigned staff. Team sizes can vary, the average range is.
  • Meet financial management requirements for the community.
  • Maintain a safe working and living environment.
  • Conduct monthly resident and staff meetings to communicate effectively and regularly.
  • Develop and maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.
Requirements
  • Bachelor's degree in business administration, healthcare administration, hospitality, or related field preferred.
  • Two (2) to four (4) years of experience in operations management with demonstrated success in meeting financial goals specific to senior/retirement living, assisted living, long-term care, hospitality, restaurant or retail management, or other related fields.
  • Successful work history in senior living, long-term care, hospitality, restaurant or retail management, or other related fields.
  • Demonstrated success in operating and maintaining a quality, customer service focused workforce.
  • Experience in successfully recruiting, training, and developing team members; understanding of performance management expectations as guided by the Company.
  • Understanding of facilities management and ensuring systems are maintained properly.
  • Proficient knowledge of computer systems; Microsoft Office Suite.
  • Must satisfactorily meet and be in compliance with the Company's Motor Vehicle Policy standards.
  • Position may require driving responsibilities (may use Company provided vehicle and/or personal vehicle).
  • Must possess a valid driver's license.

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