Hotel Front Desk Auditor
4 weeks ago
Job Summary
We are seeking a skilled Night Auditor to join our team at Sheraton Houston Airport. The ideal candidate will have a strong attention to financial details, excellent communication skills, and a commitment to customer satisfaction.
Responsibilities
- Ensure all guests have an exceptional experience at the property
- Produce and distribute daily, weekly, and monthly reports to hotel management and department heads
- Complete additional bookkeeping, administrative, and accounting procedures as requested
- Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
- Delegate housekeeping, security, and service requests, respond to guest inquiries, and resolve guest complaints
Qualifications
- Requires a flexible schedule that allows for overnight shift hours
- Proficiency with computers is required; experience with reservation and accounting software is desired
- Great communication and excellent customer service skills are required
- Diploma or equivalent from high school is required; some college is desired
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