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Director of Front Office Operations

2 months ago

Baltimore Maryland, United States Marriott Baltimore Inner Harbor Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott Baltimore Inner Harbor. As a key member of our hotel's leadership team, you will be responsible for ensuring exceptional guest service standards and driving revenue growth through effective management of the front office operations.

Key Responsibilities
  • Manage the front office team to deliver exceptional guest service and ensure seamless check-in and check-out processes.
  • Develop and implement strategies to increase revenue and occupancy rates through effective yield management and upselling techniques.
  • Monitor and analyze guest feedback and satisfaction scores to identify areas for improvement and implement corrective actions.
  • Collaborate with other hotel departments to ensure seamless communication and coordination of guest services.
  • Manage front office systems and equipment to ensure optimal performance and minimize downtime.
  • Develop and implement controls for expense management and labor costs to ensure profitability.
  • Recruit, train, and develop front office staff to ensure they have the skills and knowledge required to deliver exceptional guest service.
  • Ensure compliance with hotel policies and procedures, as well as local laws and regulations.
Requirements
  • Minimum of 2 years' experience in a front office leadership role, preferably in a luxury hotel environment.
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Proficient in property management systems and hotel software.
  • Advanced knowledge of hotel operations and revenue management techniques.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and external partners.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
Benefits

Marriott Baltimore Inner Harbor offers a comprehensive benefits package, including competitive salary, comprehensive health insurance, retirement plan, and opportunities for career growth and development.