Tax Office Manager

4 weeks ago


Middletown, Connecticut, United States H&R Block Full time

About the Role:

We are seeking a highly skilled and experienced Tax Office Manager to lead our team of professionals in delivering exceptional client service and driving business growth. As a key member of our leadership team, you will be responsible for managing office staffing, operations, and logistics for multiple locations, working closely with the District General Manager to create and implement office-level growth plans and client growth targets.

Key Responsibilities:

  • Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
  • Partner with the District General Manager to create and implement office-level growth plans and client growth targets
  • Assist DGM in recruiting and interviewing candidates for tax office associate positions
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
  • Travel between offices as required
  • May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

Requirements:

  • People management experience, with the demonstrated ability to grow and develop associates
  • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
  • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
  • Computer proficient with the ability to use MS Office
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

About H&R Block:

We are a leading provider of tax preparation and financial services, committed to helping our clients achieve their financial goals. Our team is passionate about delivering exceptional client service and driving business growth, and we are seeking a talented and experienced Tax Office Manager to join our team.


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