Branch Operations Manager

22 hours ago

Torrance, California, United States Sumitomo Mitsui Financial Group, Inc. Full time
Job Summary:

As a Branch Service Manager, you will oversee the operational, control, and service delivery functions in assigned branch locations, supporting Regions and Areas. You will coordinate with centralized processing and other service departments to ensure timely resolution of customer inquiries, maintaining high-quality service delivery to all customers. You will also be responsible for staffing levels, anticipating shortages, and coordinating coverage as necessary, while participating in further centralization efforts. Additionally, you may be assigned as a Relationship Manager to a small group of accounts.

Key Responsibilities:
  • Customer Service: Deliver high-quality service to customers who contact branch offices, consistent with the Bank's Mission Statement. Encourage staff to cross-sell services as appropriate to meet customer needs, enhance customer satisfaction, and assist in meeting branch deposit goals. Ensure that customer complaints and inquiries are reported and resolved timely and effectively.
  • Support of Relationship Managers: Participate in the development of Service Level Agreements for functional responsibilities within the branch in conjunction with Regional, Area, and Relationship Managers in the CBD, JBD, and SSSD Divisions. Monitor and report performance against agreed-upon standards and take necessary actions to improve performance as required. May function as a Relationship Manager on a small group of accounts.
  • Transaction Processing: Ensure efficient and effective processes within branch locations for teller transactions, customer inquiries, new accounts, and safe deposit transactions. Coordinate with and utilize centralized service and support areas to ensure efficient processing.
  • Risk Management/Operations Quality: Ensure adequate control over branch assets through enforcement of bank policies, adequate oversight of branch control processes, and by exercising sound judgment in approvals and recommendations.
  • Human Resource Management: Recruit, train, and motivate staff to meet goals and provide appropriate levels of service. Manage salary expense within budgets and performance guidelines.
  • Staffing: Monitor work volumes to ensure appropriate staff levels in branch. Coordinate work schedules to ensure adequate coverage during staff shortages and/or vacations. May be assigned other duties and responsibilities as necessary.
Requirements:
  • Education: Bachelor's degree in business administration preferred. High School Graduate with equivalent will be considered.
  • Experience: 5-7 years of progressive previous branch operations experience in a commercial bank environment.
  • Skills/Qualifications: Demonstrated supervisory and customer service skills. Familiarity with all legal aspects of Bank Operations and Human Resources. Excellent written and verbal communication skills are essential. Thorough knowledge of Bank systems and process. Proficiency in MS Word and Excel. Knowledge of office methods, procedures, and practices, including the use of standard office and teller equipment. Work as part of a team. May require lifting up to 25lbs.

  • Branch Manager

    17 hours ago

    Torrance, California, United States Regional Management Corp. Full time

    Job Title: Branch ManagerRegional Management Corp. is seeking a highly motivated and experienced Branch Manager to lead our team in delivering exceptional customer service and driving business growth. As a Branch Manager, you will be responsible for the overall performance of the branch, including leading team members, managing the branch P&L, driving new...

  • Branch Manager

    3 weeks ago

    Torrance, California, United States Cathay Bank Full time

    Job SummaryCathay Bank is seeking a highly skilled and experienced Branch Manager to lead our commercial banking team. As a key member of our management team, you will be responsible for driving business growth, managing branch operations, and developing and implementing strategies to achieve business objectives.Key ResponsibilitiesBusiness...

  • Branch Client Support Manager

    4 weeks ago

    Torrance, California, United States Charles Schwab Full time

    Position OverviewType: RegularYour Opportunity: At Charles Schwab, we empower you to shape your career. Here, innovative thinking meets creative problem-solving, enabling us to challenge conventional practices and transform the finance sector collaboratively.As a Client Relationship Manager (CRM), you will play a pivotal leadership role that directly...

  • Assistant Branch Manager

    12 hours ago

    Torrance, California, United States Regional Finance Corp Full time

    Job Title: Assistant Branch ManagerRegional Finance Corp is seeking a highly motivated and customer-focused Assistant Branch Manager to join our team. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, processing credit loan applications, and maintaining office cash with accuracy and proper...

  • Branch Manager

    7 days ago

    Torrance, California, United States Cathay Bank Full time

    Job SummaryCathay Bank is seeking a highly skilled and experienced Branch Manager to lead our commercial banking team. As a key member of our leadership team, you will be responsible for driving business growth, developing and executing strategic plans, and ensuring exceptional customer service.Key ResponsibilitiesDevelop and execute business plans to drive...

  • Branch Manager

    2 weeks ago

    Torrance, California, United States Cathay Bank Full time

    Job SummaryCathay Bank is seeking a highly skilled and experienced Branch Manager to lead our commercial banking team. As a key member of our leadership team, you will be responsible for driving business growth, developing and implementing strategies to increase revenue and market share, and ensuring exceptional customer service.Key ResponsibilitiesDevelop...

  • Client Engagement Manager

    4 weeks ago

    Torrance, California, United States Charles Schwab Full time

    Position OverviewRole Type: RegularYour Opportunity:At Charles Schwab, we empower you to shape your career. Here, innovative thinking meets creative problem-solving, enabling us to redefine the finance industry collaboratively. As a Client Relationship Manager (CRM), you will play a pivotal leadership role that drives the operational success of our local...

  • Client Relationship Management Leader

    4 weeks ago

    Torrance, California, United States Charles Schwab Full time

    Exciting Career Opportunity at Charles SchwabAs a Client Relationship Management Leader at Charles Schwab, you will play a crucial role in reshaping the financial services landscape. In this pivotal position, you will oversee branch operations, elevate client satisfaction, and collaborate closely with the branch manager and sales team. Your responsibilities...

  • Client Relationship Manager

    4 weeks ago

    Torrance, California, United States Charles Schwab Full time

    Position OverviewRole Type: RegularYour Opportunity: At Charles Schwab, we empower you to influence your career trajectory. Here, your innovative ideas meet creative problem-solving, allowing us to collectively reshape the finance sector. As a Client Relationship Manager (CRM), you will play a vital leadership role that drives the operational success of our...

  • Customer Relationship Manager

    4 weeks ago

    Torrance, California, United States Charles Schwab Full time

    Position Type: RegularYour OpportunityAt Charles Schwab, we empower you to make a significant impact on your career. Here, innovative thinking meets creative problem-solving, enabling us to challenge conventional norms and transform the finance industry collaboratively.As a Client Relationship Manager (CRM), you will play a crucial leadership role that...

  • Manager of Client Relations

    4 weeks ago

    Torrance, California, United States Charles Schwab Full time

    Position OverviewRole Type: RegularYour Opportunity:At Charles Schwab, we empower you to make a significant impact on your career. Here, innovative thinking meets creative problem-solving, allowing us to collectively challenge the status quo and transform the finance industry. As a Client Relationship Manager (CRM), you will play a vital leadership role that...

  • Manager of Client Relations

    4 weeks ago

    Torrance, California, United States Charles Schwab Full time

    Position Type: RegularYour OpportunityAt Charles Schwab, we empower you to make a significant impact on your career. Here, innovative thinking meets creative problem-solving, enabling us to transform the finance industry collaboratively. As a Client Relationship Manager (CRM), you will play a crucial leadership role that influences the daily operational...

  • Client Relationship Manager

    4 weeks ago

    Torrance, California, United States Charles Schwab Full time

    Exciting Career Opportunity at Charles SchwabAs a Client Relationship Manager (CRM) at Charles Schwab, you will play a crucial role in reshaping the financial services landscape. In this pivotal position, you will oversee branch operations, enhance client satisfaction, and collaborate closely with the branch manager and sales team. Your responsibilities will...

  • Client Relationship Support Manager

    4 weeks ago

    Torrance, California, United States Charles Schwab Full time

    Exciting Career Opportunity at Charles SchwabAs a Client Relationship Support Manager at Charles Schwab, you will play a crucial role in reshaping the financial services landscape. In this pivotal position, you will oversee branch operations, elevate client satisfaction, and provide essential support to the branch manager and sales personnel. Your...

  • Financial Operations Specialist

    2 weeks ago

    Torrance, California, United States Rose International Full time

    {"title": "Accounting Operations Specialist", "description": "Job SummaryWe are seeking an experienced Accounting Operations Specialist to join our team at Rose International. In this role, you will be responsible for processing and documenting daily member transactions, reconciling activity, and identifying the source of any variances.Key...

  • Operations Manager

    6 days ago

    Torrance, California, United States Ultimate Staffing Full time

    Operations Manager Job DescriptionWe are seeking a highly motivated and experienced Operations Manager to join our team at Ultimate Staffing in Torrance, CA.Key Responsibilities:Plan, organize, and manage production schedules to ensure maximum production efficiency.Coordinate and communicate with different departments to ensure projects are delivered within...

  • Operations Manager

    3 days ago

    Torrance, California, United States PDS Health Full time

    Operations Manager TraineeAre you a motivated and organized individual looking to take your career to the next level? Do you have a passion for leadership and a desire to learn and grow with a dynamic team? We are seeking an Operations Manager Trainee to join our team at Pacific Dental Services (PDS Health).About the RoleThe Operations Manager Trainee is a...

  • Operations Manager

    3 weeks ago

    Torrance, California, United States CEVA Logistics Full time

    About the RoleWe are seeking an experienced Operations Manager to join our team at CEVA Logistics. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our Guam station, ensuring that all departments and staff execute service agreements at or above customer standards.Key ResponsibilitiesManage all...

  • Operations Manager

    7 days ago

    Torrance, California, United States CEVA Logistics Full time

    About the RoleWe are seeking an experienced Operations Manager to lead our Guam station team. As a key member of our management team, you will be responsible for driving quality service, customer satisfaction, and operational proficiency.Key ResponsibilitiesManage all station functions to ensure execution of service agreements at or above customer...

  • Operations Manager

    2 weeks ago

    Torrance, California, United States CVS Health Full time

    Operations Manager Job DescriptionAt CVS Health, we're committed to delivering exceptional healthcare services to our customers. As an Operations Manager, you'll play a vital role in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.Key Responsibilities:Lead and manage a team...