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Branch Services Supervisor

1 month ago

Torrance, California, United States Sumitomo Mitsui Financial Group, Inc. Full time
About the Role

The Branch Services Supervisor is a key member of our team, responsible for providing exceptional customer service and ensuring the smooth operation of our branch. This role requires a strong working knowledge of branch operations and the ability to respond to complex customer requests.

Key Responsibilities
  • Provide high-quality service to customers who contact the branch, responding to their inquiries and resolving any issues in a timely and effective manner.
  • Assist with the supervision of the operations area, providing input for performance evaluations and training or mentoring to new team members.
  • Exercise sound judgment in approvals and recommendations, with limited signing authority and approval of checks for encashment.
  • Coordinate work schedules to ensure adequate coverage during peak periods, lunch periods, and vacations.

Requirements
  • Associates Degree in Business or equivalent.
  • 2-3 years of experience in a commercial bank environment, with 2-3 years in a Teller role.
  • Excellent interpersonal and communication skills, with a broad knowledge of all bank products and services.

What We Offer
  • A competitive portfolio of benefits.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Equal Employment Opportunity
We are an equal employment opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, or any other characteristic protected by law.