International Freight Forwarding Manager

4 days ago

Torrance, California, United States Yusen Logistics Full time

Job Summary

The Assistant Branch Manager (ABM) International Freight Forwarding is responsible for ensuring that Import and Export operations in a Large Branch meet service commitments, revenue, and profit goals. This role oversees the implementation of security, safety, and quality systems administered by ISO 9001, TAPA, C-TPAT, AS9120, and Yusens initiatives.

Key Responsibilities

  • Oversee Import function in the Branch, ensuring compliance with federal and foreign regulations, and performing activities in an efficient and cost-effective manner.
  • Provide consultative support to Import Managers and CHB Managers to evaluate import requirements, design corrective action plans, and drive implementation.
  • Ensure consistent application of standard operating procedures and import compliance audit programs in accordance with corporate and governmental guidelines.
  • Provide training on policies, procedures, and service standards for customs clearance operations, determining the level of import compliance training required for all staff levels.
  • Work with Branch leadership and Sales teams to improve operations and expand revenue from customs services.
  • Actively participate in the RFP process related to full-range customs services.
  • Ensure compliance requirements are factored in for all new business acquisitions and account development.
  • Meet key performance indicators targets for Import Operations.

Export Operations

  • Oversee Export function in the Branch, ensuring compliance with federal and foreign regulations, and performing activities in an efficient and cost-effective manner.
  • Provide consultative support to Export Managers and Supervisors to evaluate export requirements, design corrective action plans, and drive implementation.
  • Ensure consistent application of standard operating procedures and compliance audit programs in accordance with corporate and governmental guidelines.
  • Provide training on policies, procedures, and service standards for export operations, determining the level of export compliance training required for all staff levels.
  • Work with Branch leadership and Sales teams to improve operations and expand revenue from export services.
  • Ensure compliance requirements are factored in for all new business acquisitions and account development.

Supervisory Responsibilities

  • Supervise Import Managers, CHB Managers, and Export Managers for both Air and Ocean departments.
  • Carry out management responsibilities in accordance with Yusens policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Qualifications

  • Bachelors degree in a related field plus a minimum 7 years of related experience in International Freight Forwarding/NVOCC/Logistics.
  • 4+ years of management experience.
  • Extensive knowledge of both Import and Export Operations (Air & Ocean) in an International Freight Forwarder organization.
  • Ability to communicate professionally and effectively with internal and external customers verbally and in writing.

Benefits

  • Medical, Dental, and Vision benefits.
  • 401k with a company match.
  • Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and more.

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