Business Banking Center Manager

3 days ago


Worcester, Massachusetts, United States Fidelity Co-Operative Bank Full time
Job Description

Overview:

Fidelity Co-Operative Bank is seeking a highly motivated and experienced Business Banking Center Manager to join our team. As a key member of our banking center, you will play a critical role in ensuring that our LifeDesign philosophy is evident in every element of banking center operations.

Key Responsibilities:

  • Client Relationship Development: Deepen our current clients' relationships and acquire new clients by proactively conducting outbound, in-person business calls and phone calls.
  • Product and Service Promotion: Maximize retail and business deposit relationships by promoting products and services to best meet the financial needs of our clients.
  • Internal Partnerships: Develop and maintain strong relationships with internal business partners to refer and grow relationships.
  • Coaching and Development: Schedule regular coaching sessions with team members, coach them on identifying sales opportunities, and provide feedback to improve performance.
  • Lending and Business Services: Originate consumer and small business loans, work collaboratively with commercial lending for larger opportunities, and understand, facilitate, and grow business services opportunities.
  • Banking Center Operations: Design banking center Sales Action Plans to ensure assigned banking center meets or exceeds goals, identify areas for improvement, and implement changes as needed.
  • Leadership and Motivation: Provide overall leadership to staff, motivate and reward staff in product and service knowledge and selling techniques, and monitor results to meet goals.
  • Marketing and Compliance: Exercise responsibility for the success of marketing initiatives presented by the bank, ensure sound and compliant banking center operations, and implement appropriate security policies and practices.
  • Human Resources and Staff Management: Communicate with Human Resources and the SVP/Chief Community Banking Officer relative to employment matters, monitor staff levels and utilization, and make adjustments as needed.

Requirements:

Experience and Education: 5-7 years of retail banking supervisory experience and/or a college degree in finance or marketing. Accuracy and attention to detail are essential to the position. A sense of urgency in responding to clients is critical.

Skills and Qualifications:

Self-motivated, enthusiastic, and maintains a positive attitude. Exceptional written and verbal communication skills. Strong leadership skills, including the ability to lead, train, coach, and motivate staff. Strong ability to multi-task in a busy environment, solid organizational and time management skills. Ability to utilize and learn multiple computer systems and programs. Mass State Life and Health Insurance license, Series 6 & 63 beneficial, but not required.

Personal Qualities:

Demonstrates high ethical standards and personal integrity, building credibility and enhancing the Bank's reputation in the business community. Possesses excellent presentation, analytical, communication, and negotiation skills. Possesses the ability to identify business opportunities in a highly competitive environment. Strong knowledge of bank products and services. Retail experience and a proven track record of promoting bank services and products and increasing market share. Basic lending skills and understanding of loan products.

Benefits:

Fidelity Co-Operative Bank is proud to offer a competitive compensation and benefits program, which includes health, dental, vision, life, and immediate 401(k) plan participation.

Equal Opportunity Employer:



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