Lead Relationship Banking Professional

3 days ago


Worcester, Massachusetts, United States unibank Full time
Job Description

Opportunity Overview

We are seeking a highly skilled and experienced Relationship Banking Supervisor to join our team at UniBank. As a key member of our Branch team, you will be responsible for overseeing operational excellence and ensuring exceptional customer service.

Position Overview

In this role, you will be responsible for:

  • Leading by example and demonstrating exceptional customer service skills to our customers and team members.
  • Overseeing operational procedures and ensuring compliance with all laws, regulations, and Bank policies.
  • Managing and mentoring a team of retail banking staff to achieve sales goals and provide exceptional customer service.
  • Assisting the Branch Manager with bank security and compliance obligations.
  • Participating in business development and outreach initiatives to drive sales growth and community engagement.
  • Providing coaching and feedback to team members to improve performance and achieve sales goals.
  • Managing cash handling and customer service responsibilities, including resolving customer complaints and issues.
  • Supporting the team with transactions, signing checks, and providing overrides as necessary.
  • Participating in community events and networking opportunities to build relationships and drive business growth.

Requirements

  • Associates degree or equivalent required, Bachelor's degree preferred.
  • Minimum of 1 year in a supervisory role required.
  • 1-2 years of experience working in a retail environment required, retail banking preferred.
  • Excellent verbal, math, and customer service skills required.
  • Cash handling and customer service experience required.
  • Ability to work a flexible schedule necessary.
  • Willingness to direct and mentor others required.
  • Ability to travel to other Branch locations as needed.

About UniBank

We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses, and municipalities across New England. We are a unique blend of consumer, civic, and business banking with more than 150 years of history. We are an exception to the rule.

We are unique. Unique to people. Unique to business. Unique to local government.

We are UniBank. Bank Different. Bank Unique.


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