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Public Safety Dispatcher

1 month ago

Salt Lake, Utah, United States City of Salt Lake City Full time
Job Summary:

We are seeking a highly skilled Public Safety Dispatcher to join our team at the City of Salt Lake City. As a Public Safety Dispatcher, you will be responsible for receiving and responding to emergency and non-emergency calls, dispatching emergency units, and providing critical information to the public and emergency responders.

Key Responsibilities:

Receive and respond to emergency and non-emergency calls, dispatching emergency units as needed
Provide critical information to the public and emergency responders, including location and situation details
Operate computer-aided dispatch and telephone systems, including radio and computer-aided dispatch systems
Use Automatic Vehicle Locator (AVL) and mapping software to aid in dispatching and tracking units in the field
Maintain contact with callers to obtain and relay additional information and/or provide instructions until emergency field personnel arrive on the scene
Provide emergency, lifesaving first aid or safety instructions based on clearly defined policies and guidelines
Contact other Police and Fire/EMS agencies, public and private utilities, various government agencies, and outside specialists as requested by public safety officials

Requirements:

High school diploma or equivalent
Ability to successfully complete all training and training-related exams required to perform both Police and Fire/EMS call-taking within 12 months of hire
Ability to operate standard office equipment, including personal computers and word processing software
Ability to work rotating shifts and holidays
Ability to maintain composure and relate well with the public under adverse circumstances and stressful situations
Ability to see, hear, and speak clearly and be easily understood
Ability to successfully obtain and maintain certification in Emergency Medical Dispatching (EMD), Cardio-pulmonary Resuscitation (CPR) Certification, Bureau of Criminal Identification (BCI) Certification, and Police Officers Standards and Training (POST) Dispatch Certification within six (6) months of employment

Working Conditions:

Comfortable working conditions. Required to stay within workstation boundaries for extended periods of time. Intermittent sitting, standing, and walking in a normal office environment. Typing, copying, writing, and using a computer is a regular part of the day. Considerable exposure to stressful situations because of human behavior and due to the crisis nature of the duties. Unconventional working hours are required, including eight (8), ten (10) or twelve (12) hour shifts (up to 16 hours at a time) and evening, overnight, holidays, and overtime as needed. Continual exposure to several computer monitors for extended periods. Requires some extended reaching and repetitive movement due to many computers.

Benefits:

This position is eligible for full city benefits, including health insurance, dental, vision, and life insurance, paid vacation and personal leave, six weeks of paid parental leave from day 1 of employment, retirement contributions toward a pension plan and/or 401(k), a robust Employee Assistance Plan (EAP), up to $4,000 tuition reimbursement annually, discounted supplemental benefits like pet insurance and legal services, and more. Learn more about our benefits here:

How to Apply:

Early application submittal is encouraged. This position will remain open until filled and may close at any time without notice. To apply, please submit your application and resume to [insert contact information].