Behavioral Support Specialist
4 weeks ago
The Behavioral Support Specialist will provide support to residents during their stay at the facility. This includes holding residents accountable, completing daily upkeep of the facilities, and documenting incidents. The ideal candidate will have excellent customer service skills, be able to de-escalate conflicts, and have experience working with those who struggle with mental health and homelessness.
Responsibilities
* Understand and implement Switchpoint's mission and values, and adhere to the Staff Code of Conduct and policies and procedures
* Provide exceptional customer service to all residents of the facility
* Keep a daily log of occurrences within the facility on each shift
* Make notes of any special requirements and needs that guests may have (Special diets, ADA accommodations, etc.)
* Coordinate with management to facilitate those needs
* Update maintenance log with resident requests and get maintenance log to maintenance staff
* Actively listen to the needs of the residents and act to meet those needs reasonably and appropriately
* Reconcile and report any monetary funds, petty cash and other expenditures daily
* Report any resident concerns to the Director/Manager and/or appropriate department leadership team
* Demonstrate a passion for customer service as evidenced by interaction with co-workers, residents, and members of the community
* Laundry (Bedding when soiled or when guests check out.)
* Simple cleaning (Public bathroom, sweeping, mopping, etc)
* Monitor Cameras and log activity
* Complete perimeter checks around building and walk-throughs in building to ensure safety and security of residents. Log or document any concerns.
* Handle security issues/complaints by calling either non-emergency dispatch or 911 for emergency services.
Requirements
* Excellent customer service skills
* Ability to de-escalate conflicts
* Experience working with those who struggle with mental health and homelessness
* Excellent oral and written communication skills
Benefits
* Competitive hourly rate: $18-20/Hour
* Medical/Vision/Dental benefits
* Transportation Allowance
* Paid Time Off
* 401K
Equal Opportunity Employer
Switchpoint Community Resource Center is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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