Certification Support Specialist

4 weeks ago


Salt Lake, Utah, United States Medical Priority Consultants Full time

Job Summary:

The Member Services Representative is a full-time position responsible for providing certification support and assistance to members of the International Academies of Emergency Dispatch (IAED) in accordance with established standards.

This role will focus on maintaining certification and recertification records in a complex learning management system.

Responsibilities include quality assurance, fulfillment, and responding to member inquiries in a timely manner.

Key Responsibilities:

  • Interact professionally with internal and external contacts
  • Serve as a point of contact for members and agencies for certification guidance, ensuring that IAED policies and standards are met and upheld
  • Enter all certification and recertification data
  • Quality assure all data entered by identifying and correcting discrepancies
  • Clarify discrepancies with training officers or supervisors as needed
  • Prioritize, organize, and complete multiple tasks/projects within assigned timelines, with a high degree of quality, accuracy, and follow through
  • Track shipping dates, certification processing dates, and waivers
  • Record notes of all transactions that occur
  • File and archive documents
  • Assist with inventory
  • Generate Quality Assurance Guide rental contracts
  • Other duties as assigned

Requirements:

  • At least 1 year of data entry experience is required
  • Experience with fulfillment, shipping, and inventory is preferred but not required
  • Excellent organizational skills, strong oral, written, and interpersonal communications, and a strong commitment to customer service
  • Excellent history of longevity in previous positions of employment
  • Must have a high level of interpersonal skills to handle sensitive and confidential situations with demonstrated poise, tact, and diplomacy
  • Demonstrates self-motivation and high initiative with sharp attention to detail while multitasking under tight deadlines
  • Must have the ability to learn new computer systems and adapt to change quickly
  • Proficient with Microsoft Office 365, Smartsheet
  • Exhibits polite and professional communication via phone, e-mail, and mail
  • Must work independently at times as well as follow specific directions to meet team goals and deadlines

Working Conditions:

  • Prolonged periods of sitting at a desk and working on a computer
  • Entering and checking data for long periods of time
  • Communication in person, over the phone and in virtual meeting settings
  • Problem-solving
  • Concentrating for long periods of time
  • Must be able to occasionally lift and carry 10-25 pounds

About Us:

The International Academies of Emergency Dispatch (IAED) is a leading provider of emergency dispatch training and certification programs.

We are committed to advancing and supporting the public-safety emergency telecommunications professional and ensuring that citizens in need of emergency, health, and social services are matched safely, quickly, and effectively with the most appropriate resource.



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