VESTA Onsite System Manager, State of Utah

4 weeks ago


Salt Lake, Utah, United States Motorola Solutions Full time

At Motorola Solutions, we're committed to helping people be their best in the moments that matter. As a System Manager for our VESTA 911 installation in Utah, you'll play a critical role in ensuring the safe and efficient operation of our public safety ecosystem.

The ideal candidate will have a strong background in technical support, with experience in desktop support, networking, telephony hardware, and software applications. You'll be responsible for managing and leading day-to-day activities in meeting our contractual commitments with the customer, as well as managing our relationship with the local service partner and customer.

Key responsibilities will include:

  • Traveling to 30+ dispatch centers within Utah to perform preventative maintenance, troubleshooting, and work on change projects tied to the statewide 9-1-1 system
  • Managing and leading our relationship with the local service partner and customer
  • Ensuring compliance with response and restoration time commitments
  • Remotely diagnosing system failure and facilitating call management as applicable
  • Managing Emergency Service efforts and escalation procedures

Requirements include a Bachelor's degree in Computer Science or equivalent work experience, as well as fluency in English, oral and written. Ability to handle stressful situations and troubleshoot critical issues while maintaining effective communication with the customer and Motorola Management is also essential.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.



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