Software Application Support Specialist

4 weeks ago


Syracuse, New York, United States EDC Corporation - AIMS Parking Full time

We are seeking a skilled Software Application Support Specialist to provide expert technical assistance to our clients and internal teams. The ideal candidate will have a strong background in software application support, troubleshooting, and problem-solving.

This role will involve providing detailed instructions and assistance to clients, assisting with system configurations, and utilizing report designer tools to configure reports and letters for clients.

The successful candidate will also be responsible for troubleshooting and replicating application errors, ensuring effective front-end and back-end functionality of applications, and consulting with the software development team and internal users to improve application performance.

Key Responsibilities:

  • Providing software application support for clients and senior development staff
  • Providing detailed instructions and assistance to clients
  • Assisting with system configurations
  • Utilizing report designer tool to configure reports and letters for clients
  • Troubleshooting and replicating application errors
  • Ensuring effective front-end and back-end functionality of applications

Requirements:

  • A degree in information technology, information systems, computer science, or similar or 1-2 years experience supporting applications
  • Exceptional ability to provide front-end support to clients
  • Advanced proficiency in determining the causes of application errors
  • Exceptional communication skills

About EDC Corporation:

EDC Corporation develops a wide range of software for Higher-Ed, Municipal, Health Care, and Airport Parking Departments. Our product suite includes a responsive web application that manages and processes parking related data, with a customer-facing e-commerce platform and native iOS and Android Apps.

We are a rapidly growing corporation and pride ourselves on cutting-edge products with top-notch and personalized client support.



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