Product Support Specialist

3 days ago

Hagerstown, Maryland, United States Sierra Nevada Corporation Full time
Job Summary

We are seeking a highly skilled Product Support Engineer III to join our team at Sierra Nevada Corporation. As a Product Support Engineer III, you will be responsible for providing technical support and training to the Royal Saudi Air Force (RSAF) customer in Saudi Arabia.

Key Responsibilities
  • Provide onsite training and technical support for the RSAF King Air 350-ER aircraft, Transportable Ground Station (TGS), Fixed Ground Station (FGS), and the Mission Systems Trainer (MST)
  • Assess customer needs and determine the most appropriate technical solution for the aforementioned systems
  • Support product troubleshooting, testing, error/defect detection and correction, and coordinate corrective action with the customer/operators
  • Interpret manufacturer and internal manuals, drawings, technical references, and CAMPS documents
  • Maintain aviation safety standards and safe operating practices
  • Knowledge of aircraft maintenance and inspection processes and procedures
  • Apply advanced technical principles, theories, and concepts to provide solutions
  • Comply with all Security Protocols on and in support of Aircraft Operation
  • Experience with circuits and wiring assemblies and the ability to follow detailed instructions accurately and consistently
  • Perform simple tests such as continuity checks
  • Install and integrate wiring, and termination in accordance with system requirements
  • Ability to terminate various coaxial, circular, and MIL-SPEC connectors
  • Knowledge of proper ESD controls
  • Windows/Domain administration tasks
  • Patching of product specific systems
Requirements
  • Bachelor's degree in a related field of study or typically 6 or more years of related experience
  • Comprehensive expert level understanding and experience of EO/IR VORTEXi(X), ORION-E, wideband KA SATCOM, radar, COMINT, and BLOS systems
  • Hands-on experience with wireless networks, tactical communications and personal computers
  • Communication and customer interface skills
  • Progressive experience using troubleshooting techniques
  • Thorough understanding of system level maintenance of networks and communications systems
  • Ability to reside outside the continental US, typically for extended periods of time
  • Ability to deploy for a minimum of 60 days and willing to deploy on a 60/30 rotation schedule
  • Current/valid passport and be able to obtain a visa to travel to Saudi Arabia
  • Ability to adapt to extreme outdoor climates and working conditions
  • An active Secret U.S. Security Clearance is required
Preferred Qualifications
  • Working knowledge of operating military units and logistics
  • Familiarity with the network and integration of traditional communications systems and sensors
  • Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques
  • Experience with RF, vehicle installation and maintenance procedures
  • Background in the Aerospace and Defense Industry, Government, or US Military
  • Leadership experience in the military or civilian organization
  • Prior experience in a Lead role; the ability to mentor, train, guide, and inspect the work of subordinates
About Sierra Nevada Corporation

Sierra Nevada Corporation is a global leader in aerospace and national security committed to moving the American Dream forward. We're known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation's most critical security needs.

As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination. Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law.

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