Technical Support Specialist

4 weeks ago

Reston, Virginia, United States Pomeroy Full time

Job Summary:

Pomeroy seeks a skilled Technical Support Specialist to provide first and second-level support and excellent customer service for technical infrastructure, including Windows devices, mobile devices, desk phones, printers, networking devices, end-user applications, and services, along with some Active Directory administration.

Key Responsibilities:

Provide user support for computer systems and standard corporate software products.

Provide comprehensive local and remote technical support for corporate colleagues.

Configure and install a broad range of new and used computer equipment and peripherals.

Troubleshoot an assortment of technical issues with the assistance of peers and vendors.

Conduct user training on various technical-related topics when needed.

Assist in moving, adding, or changing user workstations and peripherals as needed.

Effectively prioritize support issues and tasks by documenting assigned help desk requests and following up on unresolved issues.

Assist in the development of corporate policies, procedures, and standards for user support, PC hardware and software, and office automation strategy.

Coordinate handling of all PC requests, including evaluating desired applications and suitability to PC usage, determining proper configuration, purchasing, and deployment of solutions.

Provide support for operating systems, virus scanning, malware and spyware removal, data recovery, and proper archive procedures.

Requirements:

Associate's degree in a technical discipline or applicable certification. Equivalent experience may be considered in lieu of formal education or certification.

Two years' experience working in a technical operating capacity or a minimum of four years focusing on PC applications and hardware.

Requires a customer service mindset and professionalism throughout all interactions with users.

Demonstrated experience in all Microsoft Office versions.

Demonstrated experience in Microsoft operating systems.

Knowledge of various network environments (Wi-Fi, Ethernet, etc.).

Demonstrated ability to function in a multi-tasking environment.

Demonstrated ability to work with various levels of colleagues from top management to new hires.

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