Patient Access Coordinator

2 weeks ago


Reston, Virginia, United States Inova Full time

Position Overview
The Patient Registration Float Pool Team plays a crucial role in delivering exceptional customer service across Inova Health System. This position involves responding to the needs of patients and various departments by providing support where required. The role includes traveling to different healthcare facilities as necessary, ensuring a seamless experience for patients in the Alexandria, Loudoun, Mount Vernon, Fair Oaks, and Fairfax regions.

Key Responsibilities

  • Facilitates scheduling tasks by performing pre-service activities, including verifying and submitting insurance information.
  • Collaborates with other departments and team members to resolve individual admission challenges.
  • Communicates insurance benefits and patient responsibilities effectively using suitable communication techniques.
  • Identifies and conveys payroll authorization and referral prerequisites.
  • Oversees assigned work queues to rectify any discrepancies.
  • May undertake additional responsibilities as needed.

Qualifications

  • Certification: N/A
  • Licensure: N/A
  • Experience: Minimum of 2 years in healthcare patient access or customer service
  • Education: High School diploma or equivalent


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