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Healthcare Access Specialist 2

2 months ago

Reston, Virginia, United States Inova Full time

Overview

The Healthcare Access Specialist 2 plays a crucial role in welcoming and scheduling patients, verifying insurance details, and offering financial guidance. This position emphasizes patient safety through adept problem-solving and effective communication skills. Active listening is essential when addressing customer concerns.

Key Responsibilities

  • Demonstrates genuine empathy and concern when handling customer inquiries.
  • Utilizes relevant systems to verify insurance coverage or alternative payment options.
  • Notifies patients, staff, physicians, and representatives of any scheduling updates promptly and professionally.
  • Clarifies payroll authorization and referral prerequisites to patients.
  • Communicates insurance benefits and patient financial responsibilities using suitable communication techniques.
  • Identifies and reports safety hazards or violations, taking necessary actions to ensure the safety of the environment and guests until assistance arrives, if needed.
  • Maintains a productive workload with high accuracy while seeking to enhance efficiency and reduce repetitive errors by refining existing workflows.
  • Recognizes when issues require escalation and collaborates with others to resolve problems effectively.
  • May undertake additional responsibilities as assigned.

Qualifications

  • Certification: Not Applicable
  • Licensure: Not Applicable
  • Experience: Minimum of 1 year in healthcare patient access or healthcare revenue cycle, or a Bachelor's degree in lieu of experience.
  • Education: High School diploma or equivalent.