Senior Patient Access Coordinator

2 months ago


Reston, Virginia, United States Inova Full time

The Gastro Patient Access Specialist 3 is dedicated to delivering exceptional service by understanding patient needs and meeting their expectations. This role involves executing tasks related to patient admissions while managing scheduling activities for medical procedures. Responsibilities include verifying and inputting insurance details and authorization/referral requirements into relevant systems. The specialist also provides guidance to patients regarding their financial responsibilities using available financial counseling resources to optimize reimbursement for services rendered, while ensuring a secure environment for patient care to the best of their ability, contributing to the overall team objectives.

Key Responsibilities

Identifies and reports safety hazards or violations, taking necessary actions to safeguard the environment and individuals until assistance arrives if needed. Encourages open and honest communication among team members, providing constructive feedback in a supportive manner. Clarifies insurance benefits and patient financial obligations using appropriate communication techniques. Facilitates scheduling processes by performing pre-service tasks such as insurance verification and submission. Collects information regarding patient concerns in a professional and courteous manner. Collaborates with other departments to resolve individual admission challenges. Recognizes and communicates payroll authorization and referral prerequisites. Maintains a consistent volume of work with a high degree of accuracy. May undertake additional responsibilities as required.

Additional Qualifications

Experience - Minimum of 2 years in healthcare patient access or 2 years within a healthcare revenue cycle.

Education - High School diploma or equivalent required.



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