Technical Product Support Specialist
7 days ago
About the Role
">We are seeking a skilled and dedicated Product Support Engineer to oversee the entire lifecycle of semiconductor tools. This involves ensuring that our tools meet customer expectations from design and manufacturing to installation and maintenance.
">Main Responsibilities:
- ">
- Oversight of tool lifecycle, including design, manufacturing, installation, and maintenance.">
- Addressing issues and suggesting design changes based on client feedback and requirements.">
- Managing shipments, verifying specifications, and writing reports on the tool's lifecycle status.">
- Supervising installations and maintenance, acting as the primary point of contact for customers regarding the tool.">
- Providing guidance to engineering teams during the design phase, focusing on key customer requirements, including preventive maintenance tasks and design for service.">
- Ensuring designs and installations align with client specifications and expectations.">
- Oversight of shipping and on-site installation of tools at client locations.">
- Staying on-site for 2-6 weeks to ensure the tool operates smoothly and meets performance standards.">
Requirements
">- ">
- Experience with semiconductor equipment (Lithography, CVD, ALD, Epitaxy, Deposition, wet Etch, dry etch).">
- Bachelor's degree in Engineering (mechanical, electrical, manufacturing, chemical).">
- Proven experience in troubleshooting during the design phase as well as shipping and install process.">
- Experience with technical support, customer support, and report writing.">
- Ability to read and understand schematic diagrams.">
- Experience working with cross-functional teams.">
- Additional skills and qualifications: 5+ years of experience working on semiconductor equipment, ability to travel internationally, primarily to Asia.">
Compensation
">The estimated annual salary for this position is $80,000 - $150,000, depending on experience. Direct hire with ASM offers full health benefits, 10 paid holidays, and 2 weeks of vacation (negotiable). Benefits can be negotiated based on the candidate's current situation and level of experience.
">Work Environment
">This is a fully onsite position in Phoenix, AZ.
">About Actalent
">Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation, and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500.
">Diversity, Equity & Inclusion
">At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through hiring diverse talent, maintaining an inclusive environment, building a culture of care, engagement, and recognition, and ensuring growth opportunities for our people.
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