Sales and Service Specialist

3 weeks ago


West Palm Beach, Florida, United States 5.11 Tactical Full time

**Job Summary**

5.11 Tactical is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for delivering a superior customer service experience that builds customer relationships and brand loyalty.

**Key Responsibilities:**

  • Deliver overall brand experience by demonstrating 5.11 Tactical's values and mission through customer service and brand experience.
  • Maintain expert knowledge of products and services offered.
  • Recover and replenish products on sales floor according to brand presentation standards.
  • Process merchandise shipments effectively.
  • Provide an efficient and satisfying cash wrap experience.
  • Assist in housekeeping duties to maintain a neat, clean, and professional store experience.
  • Execute alteration fitting and customization orders (in selected stores only).

**Customer Relationship Building:**

  • Maintain a 100% focus on the customer.
  • Take initiative to establish customer relationships and provide excellent service.
  • Determine customer needs by asking open-ended questions.

**Achieving Results:**

  • Accountable for individual sales goals and shows accountability for store goals.
  • Expand a customer's purchase with additional products related to their specific needs.
  • Work well with team members to ensure store success.
  • Maintain an awareness of Loss Prevention practices.
  • Communicate ideas and concerns to the Leadership Team.

**Qualifications:**

  • Demonstrate the ability to engage customers with a positive and friendly attitude.
  • Strong computer skills, including MS Office Suite and ability to operate a retail POS system.
  • Possess a desire to become an expert about products and educate customers.
  • Exhibit comfort with contacting customers after the sale to build relationships.
  • Schedule flexibility to include evenings and weekends.

**Ethos:**

  • At 5.11 Tactical, everyone has the opportunity to be a leader and perform in an exceptional manner.
  • We strive to uphold our Ethos, which defines our culture: Trusted, Responsive, Accountable, and Committed.


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