Technical Account Manager

1 month ago


Appleton, Wisconsin, United States EDCi Full time
Job DescriptionAt EDCi, we're seeking a skilled Technical and Business Account Specialist to join our Customer Care Sales team. This role involves taking ownership of strategic client accounts to provide continuous improvement consulting support. You'll work closely with our sales account managers and customers to architect world-class solutions and drive optimal business outcomes.

As a key component of our team, you'll be responsible for providing white-glove support to our strategic clients. This includes performing project coordinator duties, leading client continuous improvement initiatives, and providing in-depth analysis of complex technical and business issues.

Key skills and qualifications for this role include experience in Genesys Cloud CX technology, knowledge of telephony architecture, and a strong client service attitude. If you're passionate about delivering business operations and customer experience initiatives, we encourage you to apply.

Responsibilities:

  • Provide white-glove support to strategic clients
  • Perform project coordinator duties
  • Lead client continuous improvement initiatives
  • Provide in-depth analysis of complex technical and business issues

Requirements:

  • 1+ year experience in Genesys Cloud CX technology
  • Knowledge of telephony architecture
  • Strong client service attitude

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