Technical Support Professional

4 weeks ago


Appleton, Wisconsin, United States Apex Systems Full time

Job Summary

Apex Systems is seeking a skilled Technical Support Professional to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.

Key Responsibilities

  • Provide Level 1 and 2 support, escalating Level 3 issues as needed
  • Manage proprietary software changes and introduce new technologies
  • Offer full desktop support, including diagnosing issues, reimaging computers, and password assistance
  • Resolve field computer-related problems
  • Leverage a ticketing system to manage workflow
  • Work with vendors to track service agreements
  • Maintain inventory to get new users up and running efficiently

Requirements
  • 2 years of Level 1 Help Desk experience
  • Legal authorization to work permanently in the United States
  • Associate's degree in Computer Science or a related field, or equivalent combination of education and experience
  • 2+ years of Level 1 and 2 Help Desk experience preferred

About Apex Systems
Apex Systems is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

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