Technical Support Specialist

3 days ago


Appleton, Wisconsin, United States Apex Systems Full time

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, troubleshooting and resolving complex technical issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Provide Level 1 and 2 support, including troubleshooting and resolving technical issues
  • Manage proprietary software changes and introduce new technologies
  • Provide full desktop support, including diagnosing and resolving issues, reimaging computers, and password assistance
  • Leverage a ticketing system to manage workflow and prioritize tasks
  • Work with vendors to track service agreements and maintain inventory

Requirements:

  • 2 years of Level 1 Help Desk experience
  • Legal authorization to work permanently in the United States
  • Associate's degree in Computer Science or related field, or equivalent combination of education and experience
  • Strong technical knowledge of computers, networks, systems, and the Internet
  • Excellent interpersonal and communication skills

About Apex Systems: Apex Systems is an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, or any other characteristic protected by law.



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