Healthcare Account Specialist
4 weeks ago
At Lucent Health Solutions LLC, we are seeking a skilled Healthcare Account Specialist to join our team. As a key member of our Account Management team, you will be responsible for building and maintaining strong relationships with our clients and brokers. Your primary focus will be on identifying benefit plan issues and working closely with our Operations Team to ensure that our clients' benefit programs are administered as intended.
Key Responsibilities:
- Provide exceptional customer service to our clients, addressing their benefit needs and questions in a timely and professional manner.
- Work closely with our Operations Team to identify and resolve benefit plan issues.
- Assist in the development and implementation of strategies to improve client and member experience.
- Support Senior Account Executive staff with new business and renewal implementation tasks.
- Assist with reporting requests, including weekly, monthly, and quarterly specialty plan analysis reporting.
Requirements:
- Excellent verbal and written communication skills.
- Critical thinking and good judgment to quickly determine and prioritize key issues.
- Ability to work effectively in a team environment and build strong relationships with clients and colleagues.
- Proficiency in MS Office applications, including Excel.
Attributes of a Successful Healthcare Account Specialist:
- Excellent customer service skills.
- 3+ years' experience in the healthcare industry, preferably including third-party and/or commercial payer and/or self-funded service experience.
- Account management experience in the healthcare industry.
- Client-facing experience with exceptional presentation skills.
- Proficiency in MS Office applications, including Excel.
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