Current jobs related to Customer Service Director - Reston, Virginia - LHH

  • Customer Service Director

    4 weeks ago

    Reston, Virginia, United States LHH Full time

    We are seeking a seasoned Customer Service Director to lead our customer service team at LHH and drive exceptional service delivery. The ideal candidate will have a proven track record in managing teams, resolving customer inquiries, and implementing strategies to improve customer satisfaction. You will be responsible for overseeing daily operations,...

  • Customer Service Director

    3 weeks ago

    Reston, Virginia, United States LHH Full time

    We are seeking an experienced professional to lead our customer service team and ensure exceptional service delivery at LHH. The ideal candidate will have a proven track record in managing teams, resolving customer inquiries, and implementing strategies to improve customer satisfaction.Key Responsibilities:Lead and direct the customer service team to deliver...

  • Servicing Administration Director

    4 weeks ago

    Reston, Virginia, United States Aqua Finance, Inc. Full time

    Servicing Administration DirectorAqua Finance, Inc. is seeking a Servicing Administration Director to manage a team of Account Administration and Customer Correspondence Specialists. The Servicing Administration Director will be responsible for coaching, training new Specialists, and providing oversight of the various functions the team performs, ensuring...

  • Director of Dining Services

    4 weeks ago

    Reston, Virginia, United States Morrison Healthcare Full time

    Director of Dining ServicesThe Director of Dining Services is a key leadership position responsible for the successful operation of Dining Services at Morrison Healthcare. This role requires a dynamic and entrepreneurial manager who can drive business growth while ensuring client and customer satisfaction.Key Responsibilities:Manage a team of salaried...

  • Associate Director of Customer Engagement

    4 weeks ago

    Reston, Virginia, United States Virginia Jobs Full time

    Job Title: Associate Director of Customer EngagementJob Summary:We are seeking a highly skilled and experienced Associate Director of Customer Engagement to join our team at Virginia Jobs. The successful candidate will have day-to-day operational responsibility for the integrated Enterprise Service Management platform, IT Help Desk, and Business Process...

  • Senior Director of Customer Experience

    4 weeks ago

    Reston, Virginia, United States Skechers Full time

    Skechers is a consumer-centric, strategic global brand with a strong presence in the footwear and apparel industry. Our company culture fosters leaders, creators, and collaborators who drive innovation and excellence.Job PurposeThe Senior Director of Customer Experience is responsible for leading and managing the customer service department. This role...

  • Director of Architectural Drafting Services

    4 weeks ago

    Reston, Virginia, United States The ExeQfind Group Full time

    The ExeQfind Group is managing a search for a seasoned architectural drafting professional to lead the architectural drafting and project services department for our client's commercial building materials business based in the Grand Rapids area of Michigan.Reporting to a European-based President, the successful hire will be responsible for the strategic...

  • Director of Technical Services

    4 weeks ago

    Reston, Virginia, United States In-Telecom Full time

    In-Telecom is a Louisiana-based company, founded in 2009 as a consulting and business telephone system solution provider. We have evolved into a full-service technology company providing customized solutions for cloud telephone, voice over IP, managed IT services, video conferencing, cyber security & data backup, physical security, internet services, and...

  • Executive Director of IT Services

    4 weeks ago

    Reston, Virginia, United States Plateau Software, Inc. Full time

    Job SummaryPlateau Software, Inc. is seeking an experienced Executive Director of IT Services to lead our growing team of technical professionals. As a key member of our leadership team, you will be responsible for delivering high-level technical and program oversight, leading large teams to drive the delivery of systems for a DoD customer.Key...

  • Director of Nursing Services

    4 weeks ago

    Reston, Virginia, United States Kensington Senior Living, LLC Full time

    Job DescriptionAt Kensington Senior Living, LLC, we are seeking a highly skilled and experienced Director of Nursing Services to oversee and evaluate nursing operations, ensuring high-quality resident care and clinical compliance with all Federal, State, and local regulations.Key Responsibilities:Assure appropriateness of resident admission to the community...

  • Director of Employment Services

    4 weeks ago

    Reston, Virginia, United States Work Opportunities Unlimited Full time

    Work Opportunities Unlimited, a leading provider of employment services, is seeking a highly skilled Director of Employment Services to lead our Concord area market. As a member of our team, you will play a critical role in developing and maintaining employment opportunities for individuals with barriers to employment.About the Role:Develop and implement...

  • Senior IT Project Manager

    4 weeks ago

    Reston, Virginia, United States Office of the Director of National Intelligence Full time

    Job SummaryThe Office of the Director of National Intelligence is seeking a highly skilled Senior IT Project Manager to lead a portfolio in the Technology Group. The successful candidate will be responsible for managing complex IT projects, ensuring alignment with strategic objectives, and developing project plans and schedules.Key Responsibilities*...

  • Transmission Services Director

    4 weeks ago

    Reston, Virginia, United States talisman Full time

    As the Transmission Services Director at Talisman, you will oversee the reliability, planning, interconnection, engineering, construction, maintenance, and budgeting activities for the Utility's transmission system and distribution cooperative transmission delivery points.Key Responsibilities IncludeManaging the 69kV transmission system, ensuring...

  • Operations Director

    4 weeks ago

    Reston, Virginia, United States Ambipar Response | United States Full time

    We are seeking an experienced Operations Director to lead our team in delivering exceptional customer service and ensuring the highest standards of safety and environmental compliance.Key Responsibilities:Develop and implement operational procedures to ensure safe and efficient delivery of services.Manage all aspects of waste management, tracking, profiling,...

  • Customer Service Representative

    4 weeks ago

    Reston, Virginia, United States Ampcus Full time

    Job Title: Customer Care SpecialistWe are seeking a highly motivated and experienced customer service professional to join our team at Ampcus Inc. As a Customer Care Specialist, you will be responsible for managing escalated customer service matters to full resolution while identifying issue root cause and reporting back to team leadership to support...

  • Director of Operations

    1 month ago

    Reston, Virginia, United States Bright Minds Inc Full time

    Job OpportunityWe are seeking a highly skilled and organized individual to join our team as an Assistant Director at Bright Minds Inc. This is an exciting opportunity to manage both administrative and educational activities at our center.Key ResponsibilitiesManage daily operations, including administrative and educational activitiesSupervise and coordinate...

  • Customer Service Ambassador

    4 weeks ago

    Reston, Virginia, United States Legends Marketing & Sales Full time

    Legends Marketing & Sales and Stain Erasers are seeking a dedicated Customer Service Representative to play a vital role in ensuring our customers receive the highest level of service and support. This on-site role will offer you the opportunity to collaborate with multiple departments, manage customer inquiries, process orders, and contribute to the overall...

  • Customer Service Specialist

    4 weeks ago

    Reston, Virginia, United States Motion Recruitment Full time

    Job Summary:Motion Recruitment is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.Key Responsibilities:Resolve customers' service or...

  • Customer Service Representative

    1 month ago

    Reston, Virginia, United States Harris Teeter Full time

    Customer Service Role at Harris TeeterAs a valued member of our team, you will be responsible for providing exceptional customer service by satisfying their needs and exceeding their expectations. Your duties will include operating the cash register accurately and efficiently, providing various services at the customer service counter, and maintaining...

  • Customer Service Representative

    4 weeks ago

    Reston, Virginia, United States Ultimate Staffing Full time

    Job Title: Customer Service RepresentativeJob Summary: Ultimate Staffing is seeking a skilled Customer Service Representative to provide exceptional customer service through various interaction channels. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to multitask.Responsibilities:Provide...

Customer Service Director

1 month ago

Reston, Virginia, United States LHH Full time

Job Title: Customer Service Director

Job Summary: The Customer Service Director is responsible for leading and managing the customer service department to ensure exceptional service delivery and customer satisfaction. This role involves overseeing customer support operations, developing and implementing service strategies, and fostering a customer-centric culture within the organization.

Key Responsibilities:

  • Develop and implement customer service policies and procedures to ensure high-quality service and customer satisfaction.
  • Lead, mentor, and manage the customer service team, including recruitment, training, and performance evaluations.
  • Monitor customer service metrics and KPIs, identifying areas for improvement and implementing corrective actions.
  • Collaborate with other departments, such as sales, production, and logistics, to resolve customer issues and enhance the customer experience.
  • Handle complex and escalated customer service issues, ensuring timely and satisfactory resolution.
  • Develop and maintain strong relationships with key customers, understanding their needs and providing tailored support.
  • Analyze customer feedback and data to identify trends and opportunities for service improvement.
  • Stay updated on industry trends and best practices in customer service, incorporating them into the company's service strategy.
  • Prepare and manage the customer service budget, ensuring cost-effective operations.
  • Lead initiatives to enhance the efficiency and effectiveness of the customer service department, leveraging technology and process improvements.

Qualifications:

  • Bachelor's degree in Business Administration, Management, or a related field.
  • Minimum of 7 years of experience in customer service management, with at least 3 years in a leadership role.
  • Strong knowledge of customer service principles and practices, particularly in a manufacturing environment.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Proficiency in customer service software and tools.

Skills:

  • Strong problem-solving and conflict resolution skills.
  • Excellent organizational and time management skills.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Team player with a collaborative mindset.
  • Detail-oriented with a focus on quality and customer satisfaction.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • Retirement plan and 401(k) matching.
  • Paid time off and vacation.
  • Opportunities for professional development and career advancement.