Customer Service Director

3 weeks ago


Reston, Virginia, United States LHH Full time

We are seeking a seasoned Customer Service Director to lead our customer service team at LHH and drive exceptional service delivery. The ideal candidate will have a proven track record in managing teams, resolving customer inquiries, and implementing strategies to improve customer satisfaction. You will be responsible for overseeing daily operations, training staff, and developing performance metrics to ensure our team consistently exceeds customer expectations.

Key Responsibilities:

  • Manage and lead the customer service team to deliver high-quality support and ensure timely issue resolution.
  • Develop and implement customer service policies and procedures to drive efficiency and effectiveness.
  • Handle escalated customer complaints and inquiries in a professional and courteous manner.
  • Analyze customer feedback to identify areas for improvement and implement process changes to enhance customer satisfaction.
  • Ensure timely and accurate reporting of customer service metrics to inform business decisions.

Qualifications:

  • Bachelor's degree or equivalent experience in customer service or a related field.
  • 3+ years of experience in customer service management, with a proven track record of success.
  • Experience managing multiple supervisors and leading high-performing teams.


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