Customer Service Director
3 weeks ago
We are seeking a seasoned Customer Service Director to lead our customer service team at LHH and drive exceptional service delivery. The ideal candidate will have a proven track record in managing teams, resolving customer inquiries, and implementing strategies to improve customer satisfaction. You will be responsible for overseeing daily operations, training staff, and developing performance metrics to ensure our team consistently exceeds customer expectations.
Key Responsibilities:
- Manage and lead the customer service team to deliver high-quality support and ensure timely issue resolution.
- Develop and implement customer service policies and procedures to drive efficiency and effectiveness.
- Handle escalated customer complaints and inquiries in a professional and courteous manner.
- Analyze customer feedback to identify areas for improvement and implement process changes to enhance customer satisfaction.
- Ensure timely and accurate reporting of customer service metrics to inform business decisions.
Qualifications:
- Bachelor's degree or equivalent experience in customer service or a related field.
- 3+ years of experience in customer service management, with a proven track record of success.
- Experience managing multiple supervisors and leading high-performing teams.
-
Customer Service Director
4 weeks ago
Reston, Virginia, United States LHH Full timeJob Title: Customer Service DirectorJob Summary: The Customer Service Director is responsible for leading and managing the customer service department to ensure exceptional service delivery and customer satisfaction. This role involves overseeing customer support operations, developing and implementing service strategies, and fostering a customer-centric...
-
Customer Service Director
2 weeks ago
Reston, Virginia, United States LHH Full timeWe are seeking an experienced professional to lead our customer service team and ensure exceptional service delivery at LHH. The ideal candidate will have a proven track record in managing teams, resolving customer inquiries, and implementing strategies to improve customer satisfaction.Key Responsibilities:Lead and direct the customer service team to deliver...
-
Servicing Administration Director
3 weeks ago
Reston, Virginia, United States Aqua Finance, Inc. Full timeServicing Administration DirectorAqua Finance, Inc. is seeking a Servicing Administration Director to manage a team of Account Administration and Customer Correspondence Specialists. The Servicing Administration Director will be responsible for coaching, training new Specialists, and providing oversight of the various functions the team performs, ensuring...
-
Director of Dining Services
3 weeks ago
Reston, Virginia, United States Morrison Healthcare Full timeDirector of Dining ServicesThe Director of Dining Services is a key leadership position responsible for the successful operation of Dining Services at Morrison Healthcare. This role requires a dynamic and entrepreneurial manager who can drive business growth while ensuring client and customer satisfaction.Key Responsibilities:Manage a team of salaried...
-
Senior Director of Customer Experience
4 weeks ago
Reston, Virginia, United States Skechers Full timeSkechers is a consumer-centric, global brand with a strong presence in the footwear and apparel industry. We are seeking a Senior Director of Customer Experience to lead our customer service department and drive strategic initiatives to enhance customer satisfaction and loyalty.Key ResponsibilitiesDevelop and implement customer service strategies and...
-
Associate Director of Customer Engagement
3 weeks ago
Reston, Virginia, United States Virginia Jobs Full timeJob Title: Associate Director of Customer EngagementJob Summary:We are seeking a highly skilled and experienced Associate Director of Customer Engagement to join our team at Virginia Jobs. The successful candidate will have day-to-day operational responsibility for the integrated Enterprise Service Management platform, IT Help Desk, and Business Process...
-
Senior Director of Customer Experience
3 weeks ago
Reston, Virginia, United States Skechers Full timeSkechers is a consumer-centric, strategic global brand with a strong presence in the footwear and apparel industry. Our company culture fosters leaders, creators, and collaborators who drive innovation and excellence.Job PurposeThe Senior Director of Customer Experience is responsible for leading and managing the customer service department. This role...
-
Director of Architectural Drafting Services
3 weeks ago
Reston, Virginia, United States The ExeQfind Group Full timeThe ExeQfind Group is managing a search for a seasoned architectural drafting professional to lead the architectural drafting and project services department for our client's commercial building materials business based in the Grand Rapids area of Michigan.Reporting to a European-based President, the successful hire will be responsible for the strategic...
-
Customer Service Representative
4 weeks ago
Reston, Virginia, United States Ampcus Full timeCustomer Care SpecialistAmpcus Inc is a certified global provider of a broad range of Technology and Business consulting services. We are seeking a highly motivated candidate to fill this role.Job Title :Customer Care SpecialistLocation :Remote - Must be available EST business hoursResponsibilities:Solid customer service orientation with experience as tier 2...
-
Director of Social Services
1 month ago
Reston, Virginia, United States The Judge Group Full timeThe Judge Group is seeking a seasoned Director of Social Services to lead our esteemed client's Social Services Department in Brookline, MA.Job Summary:We are looking for a dedicated and experienced professional to oversee the short-term rehab residents and discharge planning. The ideal candidate will work collaboratively with the Assistant Director of...
-
Perioperative Services Director
4 weeks ago
Reston, Virginia, United States Jacobs and Associates Full timeDirector of Perioperative Services OpportunityJacobs and Associates is seeking a seasoned Director of Perioperative Services to lead our client's 23-hospital system's dedicated Women's & Children's Hospital. As a key member of the executive team, you will be responsible for overseeing Surgery, PACU, SPD, ICU, Pre-Op, and PAE departments, with a focus on...
-
Director of Technical Services
3 weeks ago
Reston, Virginia, United States In-Telecom Full timeIn-Telecom is a Louisiana-based company, founded in 2009 as a consulting and business telephone system solution provider. We have evolved into a full-service technology company providing customized solutions for cloud telephone, voice over IP, managed IT services, video conferencing, cyber security & data backup, physical security, internet services, and...
-
Executive Director of IT Services
3 weeks ago
Reston, Virginia, United States Plateau Software, Inc. Full timeJob SummaryPlateau Software, Inc. is seeking an experienced Executive Director of IT Services to lead our growing team of technical professionals. As a key member of our leadership team, you will be responsible for delivering high-level technical and program oversight, leading large teams to drive the delivery of systems for a DoD customer.Key...
-
Medical Services Director
4 weeks ago
Reston, Virginia, United States Randstad Life Sciences US Full timeJob Title: Medical Services DirectorJob Summary:This position supports Patient Data Intake (PDI) organization to achieve its mission of improving patient lives through consistent and accurate delivery of high quality, relevant, and timely adverse event and product quality complaint management.Key Responsibilities:Conducting oversight of vendors who identify...
-
Director of Nursing Services
3 weeks ago
Reston, Virginia, United States Kensington Senior Living, LLC Full timeJob DescriptionAt Kensington Senior Living, LLC, we are seeking a highly skilled and experienced Director of Nursing Services to oversee and evaluate nursing operations, ensuring high-quality resident care and clinical compliance with all Federal, State, and local regulations.Key Responsibilities:Assure appropriateness of resident admission to the community...
-
Surgical Services Director
4 weeks ago
Reston, Virginia, United States Marvel Consultants Full timeMarvel Consultants is seeking a Director of Surgical Services to lead our team in providing safe and effective patient care.The ideal candidate will have 3+ years of leadership experience in a Perioperative setting and a Bachelor's degree in nursing. A Master's degree is a plus.Licensed RN with a strong background in nursing required.Experience with OR...
-
Customer Logistics Director
4 weeks ago
Reston, Virginia, United States Pacific International Executive Search Full timePacific International Executive Search is proud to partner with a Fortune 100 company in the automotive, mobility, and materials industry to find a talented Customer Logistics Director. This key role will lead the customer logistics function for North America and drive transformation to improve customer satisfaction, experience, and loyalty.The ideal...
-
Sales Director
4 weeks ago
Reston, Virginia, United States Welcome Group Full timeDirector of Sales & MarketingThe Director of Sales & Marketing directs all aspects of sales, including analyzing and achieving strategic objectives and business growth potential. This role oversees sales, accounting/budgeting, asset protection, inventory control, and human resources. The Director of Sales & Marketing is responsible for quality service,...
-
Director of Employment Services
3 weeks ago
Reston, Virginia, United States Work Opportunities Unlimited Full timeWork Opportunities Unlimited, a leading provider of employment services, is seeking a highly skilled Director of Employment Services to lead our Concord area market. As a member of our team, you will play a critical role in developing and maintaining employment opportunities for individuals with barriers to employment.About the Role:Develop and implement...
-
Director of Nursing Services
1 month ago
Reston, Virginia, United States Harmony Senior Services Full timeJob SummaryWe are seeking a highly skilled and experienced Director of Nursing to join our team at Harmony Senior Services. As a key member of our leadership team, you will be responsible for ensuring the highest level of care and services for our residents.Key ResponsibilitiesDevelop and implement nursing policies and procedures to ensure compliance with...