Customer Service Representative
4 weeks ago
Barton Perreira is seeking a Customer Service Representative to join our team in Irvine, California. As a Customer Service Representative, you will be responsible for answering calls, providing product information, and assisting customers with empathy and professionalism.
Key Responsibilities:
- Respond quickly and effectively to customer issues with empathy and professionalism.
- Efficiently handle customer inquiries via phone, online chat, and email regarding orders, product status, and other related information or issues.
- Upsell products and suggest alternative solutions.
- Provide exceptional customer care by assessing needs and offering accurate solutions, troubleshooting, and guidance for a positive experience.
- Aim for customer issue resolution and retention, addressing any questions, returns, refunds, and shipping tracking issues.
- Record, organize, and manage customer interactions and profile/account changes.
- Learn and adhere to all customer service procedures and policies.
Requirements:
- High School Diploma or Associate degree in Business Administration or certification preferred
- Minimum of 2+ years of relevant Customer Service experience
- Excellent data entry skills with high attention to detail and superb time management skills
- Ability to resolve issues in a quick and timely manner with the ability to prioritize work in a fast-paced environment
- Strong interpersonal skills and excellent communication skills both verbal and written; possess a friendly and positive attitude
- Genuine passion and advocate of diversity and inclusion and integrates this mentality when making all business decisions (both internal & external).
- Proficient in Microsoft Office; Sage 100 knowledge is an added advantage.
The hiring range for this position ranges from $19-23/hour. The rate of pay offered will be dependent upon candidates' relevant skills and experience. We offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, and more.
We are an Equal Opportunity Employer.
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