Customer Service Representative

4 weeks ago


Reston, Virginia, United States Barton Perreira Full time

Barton Perreira is seeking a Customer Service Representative to join our team in Irvine, California. As a Customer Service Representative, you will be responsible for answering calls, providing product information, and assisting customers with empathy and professionalism.

Key Responsibilities:

  • Respond quickly and effectively to customer issues with empathy and professionalism.
  • Efficiently handle customer inquiries via phone, online chat, and email regarding orders, product status, and other related information or issues.
  • Upsell products and suggest alternative solutions.
  • Provide exceptional customer care by assessing needs and offering accurate solutions, troubleshooting, and guidance for a positive experience.
  • Aim for customer issue resolution and retention, addressing any questions, returns, refunds, and shipping tracking issues.
  • Record, organize, and manage customer interactions and profile/account changes.
  • Learn and adhere to all customer service procedures and policies.

Requirements:

  • High School Diploma or Associate degree in Business Administration or certification preferred
  • Minimum of 2+ years of relevant Customer Service experience
  • Excellent data entry skills with high attention to detail and superb time management skills
  • Ability to resolve issues in a quick and timely manner with the ability to prioritize work in a fast-paced environment
  • Strong interpersonal skills and excellent communication skills both verbal and written; possess a friendly and positive attitude
  • Genuine passion and advocate of diversity and inclusion and integrates this mentality when making all business decisions (both internal & external).
  • Proficient in Microsoft Office; Sage 100 knowledge is an added advantage.

The hiring range for this position ranges from $19-23/hour. The rate of pay offered will be dependent upon candidates' relevant skills and experience. We offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, and more.

We are an Equal Opportunity Employer.



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