Customer Service Representative

2 weeks ago

Reston, Virginia, United States NVR, Inc. Full time

Job Summary

We are seeking a highly motivated and empathetic Customer Service Representative to join our team at NVR, Inc. As a Part-Time Customer Care Specialist, you will be responsible for providing exceptional customer care to NVR homeowners, resolving their concerns, and finding solutions to create a positive outcome.

Key Responsibilities

  • Complete paid training to learn and demonstrate proficiency with standard operating procedures and systems/technology
  • Consistently deliver an exceptional customer experience in a fast-paced, high-volume call center environment
  • Manage and respond to customer service issues via phone and email in a timely manner
  • Accurately capture and record details of customer service requests in the CRM system while speaking with callers
  • Communicate directly with field warranty employees to coordinate an action plan for homeowner's concerns
  • Keep current with knowledge of NVR products and warranty procedures

What We Look For in a Candidate

  • 1-3 years of professional experience in customer service
  • Demonstrated ability to interact with customers, build rapport, and manage relationships over the phone
  • Highly-driven proactive problem solver
  • Strong organizational skills with the ability to prioritize and multi-task
  • Excellent oral and written communication skills
  • Proficient typing skills with the ability to document call notes during customer interactions
  • Familiarity with the Homebuilding industry or NVR's products is a plus

About Us & Life at NVR

NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we're committed to quality and to our customers. We take pride in the over 500,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We don't just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVR's multi-billion dollar business operations.

We offer benefits to part-time employees, including competitive compensation plans, Dental, Vision, Life, and Disability Insurance, as well as paid Vacation and Holidays. We are an Equal Opportunity Employer. Drug Testing and Credit Check are required. Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.

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