CRM & Analytics Specialist

3 days ago


Morrisville, Pennsylvania, United States EVERSANA Company Full time
Job Title: CRM & Analytics Analyst

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry.

Job Summary:

We are seeking a highly skilled CRM & Analytics Analyst to join our Commercial Operations team. As a key member of our team, you will be responsible for managing the company's Customer Relationship Management (CRM) tool, currently Salesforce, in partnership with our IT department.

Key Responsibilities:
  • Work with different stakeholder groups across operations, marketing, sales, and finance to ensure correct processes are followed and to ensure CRM data completeness and accuracy
  • Supporting CRM Manager monitoring data quality metrics/dashboards
  • Creating Account records and making changes to existing records under the direction of the Account Owner
  • De-duplication of records (Accounts, Contacts, Opportunities etc.) as needed
  • Ensuring correct documentation is attached to records as applicable
  • Assist users and answer questions on the platform usage following documented processes
  • Assist with the testing of changes/enhancements to the platform as required
  • Assist with creating reports and dashboards to report on key metrics under direction of manager and other senior management
  • Assist with various projects and programs with various Commercial Operations projects as necessary
Requirements:
  • Demonstrable ability to understand complex concepts/ideas and apply them to a specific function/task; Self-starter as demonstrated by actively seeking out solutions to problems/self-educating where knowledge is lacking
  • Proactively identify and attempt to resolve issues
  • Must be detail oriented, highly organized, have excellent time management skills, and the ability to prioritize and meet deadlines
  • Excellent communication and interpersonal skills, maintaining strictly professional and respectful communication at all times
  • Hands-on experience monitoring data quality
Preferred Qualifications:
  • Knowledge of pharmaceutical development and commercialization
  • Previous experience working with a CRM system, preferably
  • Associates Degree and/or 3-5 years related work experience
Working Environment:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.



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