Loan Specialist

5 days ago


Denver, Colorado, United States AUTOPAY Full time
About Us

AUTOPAY is a leading FinTech company that is revolutionizing the way people finance their cars. We are a virtual Finance & Insurance office that connects customers with the perfect lender for their auto loan or refinance needs.

Job Summary

We are seeking a highly motivated and customer-focused Loan Specialist to join our team. As a Loan Specialist, you will play a crucial role in providing direct-to-consumer auto finance and refinance solutions. You will deliver exceptional customer service, respond to inquiries, and offer additional finance and coverage options to enhance the customer experience.

Key Responsibilities
  • Facilitate the loan application process from start to finish, ensuring all required documentation is accurately completed and submitted.
  • Provide exceptional customer service, addressing inquiries and resolving any issues promptly and professionally.
  • Offer additional finance and coverage options to customers, such as extended warranties and maintenance plans.
  • Work closely with other team members and departments to ensure a seamless customer experience.
  • Manage expectations and overcome objections with a consultative sales approach.
  • Collaborate with lending partners to ensure compliance with regulatory requirements.
  • Develop sales skills to effectively present benefits of loan options and sell additional products.
Requirements
  • High school diploma or equivalent required; associates or bachelor's degree preferred.
  • Ability to speak, read, and write fluent English.
  • Strong verbal and written communication skills, with an emphasis on communication of channel operations.
  • Ability to effectively communicate with all levels of the company.
  • Ability to establish and maintain effective working relationships and objectively coach associates and management through complex issues.
  • Excellent presentation skills.
  • Basic computation skills.
  • High level of organization, with ability to manage time, energy, and workspace well.
  • Detail-oriented with the ability to organize, prioritize, and work independently.
  • Strong reasoning and critical thinking skills.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving concrete variables in standardized situations.
  • Proficient with Microsoft Office and Teams, with intermediate Excel ability.
  • Ability to navigate multiple systems and platforms.
What We Offer
  • Competitive salary and commission structure.
  • Opportunities for career advancement and professional growth.
  • Collaborative and dynamic work environment.
  • Comprehensive benefits package, including health, dental, vision, life, and disability insurance options.
  • 401(k) with company match.
  • Two weeks of training and onboarding.


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