Sales and Retention Specialist
2 days ago
Cox Communications is seeking a highly motivated and results-driven Sales and Retention Representative to join our team. As a key member of our customer loyalty team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to upsell and cross-sell our products and services, and ensuring that our customers receive exceptional service and support.
Key Responsibilities- Take ownership of customer relationships and develop strategic plans to retain and grow our customer base
- Utilize consultative selling skills to identify and capitalize on opportunities to upsell and cross-sell our products and services
- Provide exceptional customer service and support, ensuring that our customers receive a positive experience and are satisfied with our products and services
- Work collaboratively with internal teams to resolve customer issues and concerns
- Meet or exceed sales and retention targets, while maintaining a high level of customer satisfaction
Cox Communications offers a competitive compensation package, including a base hourly rate of $12.50 - $18.75, as well as an annual incentive/commission target of $20,400.00. In addition, we offer a comprehensive benefits package, including health care insurance, retirement planning, and paid time off.
Requirements- High school diploma or equivalent required; 2+ years of sales or customer service experience preferred
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
- Proven track record of meeting or exceeding sales and retention targets
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
- Strong analytical and problem-solving skills, with the ability to identify and capitalize on opportunities to upsell and cross-sell our products and services
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. We are committed to building a better future for our customers, employees, and communities, and we are seeking talented and motivated individuals to join our team.
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