Service Manager

1 day ago


South Plainfield, New Jersey, United States Simplex Full time
Service Manager Job Description

As a Service Manager at Simplex, you will play a critical role in delivering exceptional customer experiences and driving business growth. Your primary focus will be to lead a team of Service Technicians and collaborate with sales staff to ensure timely and efficient service delivery to our customers.

Key Responsibilities:
  • Process customer orders from the sales department or branch manager, ensuring accurate fulfillment and timely delivery.
  • Deliver exceptional customer experiences that motivate clients to return for future business.
  • Install equipment as needed, including running temporary hoses for heating units and flexible ductwork for cooling applications.
  • Adhere to safety protocols by utilizing appropriate PPE and fall protection as required.
  • Execute equipment startups and conduct necessary service repairs.
  • Coordinate pickup and assessment of returned equipment from customer locations, documenting return details accurately.
  • Perform reconditioning of equipment according to standard procedures and complete required checklists.
  • Efficiently manage equipment storage and organization within the branch warehouse.
  • Clean and maintain chillers and large air conditioning units while pulling necessary accessories from inventory for orders.
  • Start, troubleshoot, and repair oil-fired heating and air conditioning equipment, including refrigerant circuit repairs.
  • Support the installation of air-cooled chillers and large package HVAC rental equipment.
  • Drive continuous improvement in customer experience, ensuring high service quality as a key growth strategy.
  • Foster a positive work environment focused on employee development, accountability, and satisfaction.
  • Assess and maintain service tools, PPE needs, and branch inventory.
  • Oversee training for Service Technicians in preventive maintenance, testing, and installing various rental equipment.
Requirements:
  • 2+ years of experience in the HVAC rental industry or a related field is required, preferably in a service management role.
  • HVAC certification (2-year program or Universal Refrigeration Certificate) or equivalent experience is desired.
  • Proficiency with Microsoft Office products or similar software; familiarity with MRP or Rental software is a plus.
  • Proven ability to work independently and as part of a team with minimal supervision.
  • Valid driver's license and a clean motor vehicle report (MVR) are mandatory.
  • Strong customer service orientation and mechanical aptitude.

This position may require working a rotating on-call schedule and being available for evenings, weekends, and holidays during peak seasons. Travel may also be necessary. Overtime and double-time pay rates apply for applicable hours worked.

Benefits:

  • Competitive hourly pay
  • Quarterly bonus opportunities
  • Health, Vision, and Dental Insurance
  • Life Insurance
  • 401k with company match
  • Paid time off (vacation, sick days, holidays)
  • Career development
  • Employee discount programs

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