Service Manager

6 days ago


South Plainfield, New Jersey, United States Simplex Full time
Job Summary

We are seeking a highly skilled Service Manager to join our team at Simplex. As a Service Manager, you will be responsible for leading a team of Service Technicians and ensuring excellent customer service delivery in your territory.

Key Responsibilities
  • Process customer orders and ensure timely delivery of rental equipment.
  • Deliver exceptional customer experiences through proactive communication and excellent service management.
  • Install equipment as needed, including running temporary hoses and flexible ductwork.
  • Adhere to safety protocols and utilize appropriate PPE and fall protection.
  • Execute equipment startups and conduct necessary service repairs.
  • Coordinate pickup and assessment of returned equipment from customer locations.
  • Perform reconditioning of equipment according to standard procedures.
  • Efficiently manage equipment storage and organization within the branch warehouse.
  • Clean and maintain chillers and large air conditioning units.
  • Start, troubleshoot, and repair oil-fired heating and air conditioning equipment.
  • Support the installation of air-cooled chillers and large package HVAC rental equipment.
Requirements
  • 2+ years of experience in the HVAC rental industry or a related field.
  • HVAC certification or equivalent experience.
  • Proficiency with Microsoft Office products and familiarity with MRP or Rental software.
  • Proven ability to work independently and as part of a team with minimal supervision.
  • Valid driver's license and a clean motor vehicle report.
  • Strong customer service orientation and mechanical aptitude.
Benefits
  • Competitive hourly pay
  • Quarterly bonus opportunities
  • Health, Vision, and Dental Insurance
  • Life Insurance
  • 401k with company match
  • Paid time off (vacation, sick days, holidays)
  • Career development
  • Employee discount programs

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